Adobe XI Standard Serial Number Invalid

Forum|Forum|8 years ago
March 29, 2017
1 reply
4059 views

Adobe,

I just got a new work computer and am trying to put Adobe XI Standard on the new computer. I had it on my old computer and have deactivated the software there. The Adobe Acrobat XI setup is asking me for my serial number, which I am entering correctly. I got the number directly from my Adobe account online. However, I get the following error (see attached).

What should I do?

Many thanks,

Elizabeth Honeycutt

[Serial removed by Mod.]

This topic has been closed for replies.

T

Test Screen Name

Brainiac

It looks to me as if the solution is in the screen shot, thank you for including it. You say you are trying to install Acrobat Standard. But along the top of the window it says Adobe Acrobat XI Pro... this is a different product, needing a different serial.

E

ehoneycuttAuthor

New Participant

You might think that, but I went to Adobe's site and downloaded the following:

I actually thought last night that I had downloaded the wrong thing, so I redownloaded, and I still get the error. Did the same thing again this morning, just to make sure I hadn't lost my mind, and I get the same error.

Elizabeth

A

Anonymous

Having the same problem on a Mac. When I click on about this program I get Acrobat XI, but when I hover over the icon on my menu bar I get Acrobat Pro XI. Serial number won't work. Says it is expired??

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