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MIENGBarry
New Participant
April 26, 2017
Answered

AdobeGCClient.exe

  • April 26, 2017
  • 18 replies
  • 54601 views

I'm running Windows 7. After my computer startup this morning it gave me an error message.

AdobeGCClient.exe - System Error

The program can't start because MSVCP140dll is missing from your computer. Try reinstalling the program to fix this problem.

This topic has been closed for replies.
Correct answer AshuMittal9644438

Hi all,

The fix will be deployed within the next 24 hour window on user's machines. If you need an immediate fix then you may download  the Visual C++ 2015 Redistributable Package 32bit (x86) version of runtime and install the same:  https://www.microsoft.com/en-in/download/details.aspx?id=48145

Sorry for the inconvenience.

-ashu

18 replies

New Participant
May 2, 2017

Hi,

We are also waiting for the update from Adobe to fix this issue.

I could install Visual C++ 2015 as instructed or rename the AdobeGCClient folder as suggested by a few users, but i'm hoping to get an office fix from Adobe. What is the suggestion at this point?

Community Manager
May 3, 2017

Hi jlu0ng,

Apologies for the inconvenience.

This is bit strange as this update has been successfully rolled back for most our users.

I am sending a direct message to connect with you to look into your specific issue.

Thanks

Ashish

New Participant
April 28, 2017

What can we do so that this does not happened again to my users PC's ?

gfsdfasfsdfsdf
Participating Frequently
April 27, 2017

The Adobe GC Client is used for licensing validation and to combat software piracy.  This is why Adobe isn't being exactly forthcoming with information on this issue and the client in general.  But as far as I can tell Adobe has been sneakily updating this client in the background for quite some time.  Using SCCM I was able to pull a list of all computers that have this client and their applicable version #'s and there are at least 7 different versions of this client in our enterprise.  It appears this client updates itself without admin rights and no one other than Adobe can tell us how, when or why this client updates.  We can only hope they learned their lesson with this whole debacle, causing issues for paying customers in the name of DRM.

April 28, 2017

Adobe puts in place THREE different ways (that i know of...) to update adobe in the background

- Services set to automatic that run as LOCAL SYSTEM that run when windows boots

- items in startup folder that run at user log in

- Scheduled Task with multiple triggers

---- at login of any user

---- at 8AM every day  (they've conveniently added an expiration date for this trigger, 5/2/2027, which is probably far longer than the computer will actually exist)

New Participant
April 27, 2017

Hi,

We have been receiving this error since April 25th. According the thread above we should have all had our Adobe's automatically update by now yet we are still receiving the same error. We have thousands of computers being affected by this and need a fix now. If the fix is to download and reinstall then I will need step by step instructions that can be distributed to the other employees explaining how to do this.

We need this fix done immediately. Please advise.

Adobe Acrobat DC (version)

Thank you,

proudfeet
New Participant
April 27, 2017

The fact that adobe is updating components (and breaking them...) in an enterprise environment without the admins/users knowledge is extremely worrying. If you want to update something than do it through your SCUP catalog like any sane developer would.

New Participant
April 27, 2017

Had the same issue on 3 workstations.  Installed the C++ 2015 redis x64  and no more error messages so far.

joacorodz
New Participant
April 27, 2017

Just match the VC2015 library with the one installed on your system. (32bit/64bit) Or install both.

gts25573121
New Participant
April 27, 2017

I'm getting the same error on Adobe Acrobat that we have purchased. I don't support cloud licensing as we only buy the licenses of Adobe products that we need and we will keep them on the computer. Is there any way to disable this licensing check?

I don't know how this could have automatically updated by itself...

Terri Stevens
Braniac
April 27, 2017

AdobeGCClient runs as a service on Windows, I don't know if it will work, but try disabling the service in Control Panel/Administrative tools. As the service is there to validate this may prevent Acrobat from running but you can always turn it back on.

Community Manager
April 28, 2017

Ashish, you're wrong- I re-enabled the updater in Task Manager- rebooted, and the error message is back.

Joe


HI Joe,

My apologies.

This is bit strange. Can we connect with you over call to resolve it for you.

I will send you Direct Message.

Thanks

Ashish

patm95392524
New Participant
April 27, 2017

I got this error this morning also.

Win10 surface running reader DC 2017 release | Version 2017.009.20044

Also have Acrobat pro - same version.

I got the error on boot up and just got it again when I was checking the version of Acrobat Pro DC.

New Participant
April 26, 2017

Running Win 7 Pro-64bit with Acrobat Standard DC Version 2015.006.30280 through Dell Digital Delivery and getting the same AdobeGCClient.exe .dll error.  I used the cleaner and reinstalled and seemed to work fine until suddenly I was pushed an update... and of course it's doing it again now.  Hey Adobe, how about you turn off this push until you get this sorted out.  I spent a large chunk of my afternoon working on this, invoice is in the mail, you can pay with check or credit card.  Thanks!