Skip to main content
W
WilliamIain
Inspiring
November 25, 2023
Answered

After updating Adobe the file storage button doesnt work any more

  • November 25, 2023
  • 2 replies
  • 8978 views

I deleted my old Adobe because it kept giving me a crash report although it hadnt crashed at all, and I installed a fresh copy. Now it will not let me add file storage so I can't save to Adobe Cloud or GDrive any more. 

I am using WIndows 10, 64 bit processor,

 

 

 

 

    This topic has been closed for replies.
    Correct answer WilliamIain

    @WilliamIain 

     

    Can you show a screen shot of your Home Tab in Acrobat Pro? The only screenshots you have given us so far are:

    • Windows File Explorer
    • Acrobat Pro Info
    • Email to @AkanchhaS8194121 about Acrobat Online 

     

    Jane


    Morning Jane - I have opened Adobe today and tried again, this time it has magically not only allowed me to add G Drive and onedrive, but has also shown all my recent documents so whatever was happening has been fixed - presumably by an update to Adobe or Windows?!

    Thank you for all the input - now almost time o get on with some work. 

    But before I go, can i just ask how best to agitate for a new feature in Adobe - I need to create bundle indexes from the bookmarks, and ideally have them as a document number, the description of the document, its date and the page numbers it occupies in my bundle? Other software will do this for PDF bundles, so it must be possible for Adobe to introduce a similar feature. Currently I have to take a photo of the bookmarks and save the text, then create an Index in Word, using a table. A bit of a palaver!

    2 replies

    jane-e
    Community Expert
    jane-eCommunity Expert
    Community Expert
    November 25, 2023
    quote

    Now it will not let me add file storage so I can't save to Adobe Cloud or GDrive any more. 

    By @WilliamIain

     

     

    As I understand it, you deleted then reinstalled Adobe Acrobat Pro DC, and now cannot save to the Adobe Cloud or to Google Drive. Is that correct?'

     

    When you are on your Home tab, you should see a list like this on the Left Hand Side:

    • Adobe Cloud Storage > "Your files"
      "Your Files" shows your files that are on the Adobe Cloud
      ("Adobe Cloud Storage" is in bold and is just a heading)
    • Other File Storage > "Add File Storage"
      "Add File Storage" is where you add Google Drive (and others)

     

    Does this answer your question? If not, show a screen shot of your Home tab. You don't need to have any documents open.

     

     

     

    I've moved your post again — this time to the Adobe Acrobat Pro forum, since that is the application you are asking about.

     

    Jane

    W
    WilliamIainAuthor
    Inspiring
    November 26, 2023

    I attached a screenshot of the problem as it was occurring-is it not visible? The options to save to the cloud don’t come up because the wheel of death spins on and on’
    Iain

    Iain Wightwick

     

    Personal info from email signature removed as per forum guidelines

     

     

    W
    WilliamIainAuthor
    Inspiring
    November 30, 2023

    THank you so much - here's a screenshot 


    Ah - after a minute or so it showed the google drive files  and now my files from the computer are showing - it is therefore an intermittent problem!

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    November 25, 2023

    reset the cc desktop app by making sure it's in the foreground, then press:

    Win: Ctrl + Alt + R
    Mac: Cmd + Opt + R


    if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html


    if that fails and you have windows, open your control panel > add/remove programs > cc desktop app > repair

    if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging and then reinstall using*


    if that fails, do a clean cc install carefully following each applicable step:

    uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

    then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging

    clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

    check for, and if available, update your os

    if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

    if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

    restart your computer (don't skip this)

    reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

    use the desktop app to install your cc programs/trials

    NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.

     

    -----

    in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

    p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



    <"moved from using the community bugs">
      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices