AI Assistant in Adobe Acrobat & Reader not showing on desktop version

[athina_vn]

Hello, I have the new Adobe Acrobat but I cannot see the AI Assistant in Adobe Acrobat & Reader on the Desktop version only on the web version. How can I enable it to desktop version too?

Thanks

[Jelle37875604afby · Accepted solution]

Found it: Preferences>Language>Apllication Language>Choose at application startup>Restart & choose English>Open a document> wait a bit>Notification should appear in the toolbar asking to restart Acrobat> Restart> Enjoy!

[Amal.]

Hi @athina_vn 

Hope you are doing well and thanks for reaching out.

The generative AI features in Acrobat and Acrobat Reader are turned on by default. Would you mind sharing the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 24.01.20604 installed. Go to Help > Check for updates and reboot the computer once.

If it still doesn't work, please remove the application using the Acrobat cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html , reboot the computer and reinstall the application using the direct link https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html and check.

Let us know how it goes.

~Amal

Got your issue resolved? Please label the response as 'Correct Answer' to help your fellow community members find a solution to similar problems.

[Deepak36266918c9co]

I am facing same issue. Tried all above steps. Still not working

[Abambo]

Please read @Amal.'s post and answer the questions:

Would you mind sharing the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 24.01.20604 installed.

[Mohammad37497954epkb]

Hi, I have followed all the instructions but still not showing the AI Assis. hv clean and reinstalled many many times, i am using MAc OS 14.5 and Acrobat Reader 2024.002.20759, getting frustrated! i hv paid the subscription for nothing! pls do useful help.

[Jelle37875604afby]

Only available in USA maybe? When will this be resolved?

[Jelle37875604afby]

Found it, see my solution below. Hope this works for you too.

[Lambros39042323iff8]

Fanstastic. Worked. Thank you for your contribution to the community !

[HOANG37320625rgr4]

I have the same issue even though I have just uninstalled and re-installed Adobe Acrobat, I have the version 2024.002.20736

[Jelle37875604afby]

Maybe only available in USA? I have the same problem.

[Jelle37875604afby · Accepted solution]

Found it: Preferences>Language>Apllication Language>Choose at application startup>Restart & choose English>Open a document> wait a bit>Notification should appear in the toolbar asking to restart Acrobat> Restart> Enjoy!

[PaolaPanzeri Illustration]

It works! Thank you very much

[Alejandro_Galindo7066]

It works for me too! Thank youu

[Cleo Müller]

Thank you, this helped and worked for me!

My application is in German. Then I changed it into English. Quit and restarted the application. Opened a document: AI Assistant magically appeared. I changed the language back to German, still works. Thank you! 

[Lucien37555679807e]

Not Working for me, I reinstalled Adobe Acrobat Pro and tried the solution priveded in this discussion, neither is working.
I also don't have the setting "Generative AI" under preferences.

v. 2024.002.20857
based in switzerland, language is set to english

[Michael25487758qf2p]

Same here, Version 20687, no effect after language change.
NFR Version EU.

[defaultz1ll8rqlesmt]

Hi, 

Having the same issue, creative cloud user with the latest Acrobat Pro installed. The solution about changing language doesn't work for me, as 'choose at application start' is not an option (see image). Not sure how to acces the AI feature then

 

[defaultz1ll8rqlesmt]

Have also uninstalled and reinstalled using the CC app on my desktop, which didn't work

[beautiful_Mirage5CFA]

i have same problem , did it work with u ?

[miguel_mon]

Same problem here. Don't know how to solve it 😞

[sangrover]

Hey, can you please ensure to get on the latest update. To do so, go to Help > Check for Updates.

Once updated to the latest version,  ensure that you are on the new UI. To check go to View > Choose "Enable new Acrobat".

Let us know if this works for you.

Regards,
Sandeep

[michael_8633]

This worked for me.   I think the "Enable new Acrobat" was the trick!

[alanjr_uk]

Oh, that's really disappointing if it needs the 'new Acrobat' layout active - I found that a massive retrograde step to the previous Acrobat.

[steveotv2 · Accepted solution]

Uninstall / reinstall from CC desktop is what worked me. It was an easty fix, but this an issue for users. It needs attention.