AI Assistant in Adobe Acrobat & Reader not showing on desktop version

[athina_vn]

Hello, I have the new Adobe Acrobat but I cannot see the AI Assistant in Adobe Acrobat & Reader on the Desktop version only on the web version. How can I enable it to desktop version too?

Thanks

[Jelle37875604afby · Accepted solution]

Found it: Preferences>Language>Apllication Language>Choose at application startup>Restart & choose English>Open a document> wait a bit>Notification should appear in the toolbar asking to restart Acrobat> Restart> Enjoy!

[Jelle37875604afby · Accepted solution]

Found it, see my solution below. Hope this works for you too.

[Amal.]

Hi @athina_vn 

Hope you are doing well and thanks for reaching out.

The generative AI features in Acrobat and Acrobat Reader are turned on by default. Would you mind sharing the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 24.01.20604 installed. Go to Help > Check for updates and reboot the computer once.

If it still doesn't work, please remove the application using the Acrobat cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html , reboot the computer and reinstall the application using the direct link https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html and check.

Let us know how it goes.

~Amal

Got your issue resolved? Please label the response as 'Correct Answer' to help your fellow community members find a solution to similar problems.

[Deepak36266918c9co]

I am facing same issue. Tried all above steps. Still not working

[Abambo]

Please read @Amal.'s post and answer the questions:

Would you mind sharing the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 24.01.20604 installed.

[Mohammad37497954epkb]

Hi, I have followed all the instructions but still not showing the AI Assis. hv clean and reinstalled many many times, i am using MAc OS 14.5 and Acrobat Reader 2024.002.20759, getting frustrated! i hv paid the subscription for nothing! pls do useful help.

[Jelle37875604afby]

Only available in USA maybe? When will this be resolved?

[Jelle37875604afby · Accepted solution]

Found it, see my solution below. Hope this works for you too.

[Lambros39042323iff8]

Fanstastic. Worked. Thank you for your contribution to the community !

[HOANG37320625rgr4]

I have the same issue even though I have just uninstalled and re-installed Adobe Acrobat, I have the version 2024.002.20736

[camila_1558]

I have done everything too and nothing worked. I have written my system admin and let's see what they say but this is quite annoying.

[james_8694]

The same is happining with me. I have tried everything. Did you system admin get back with you?

[Tariq Ahmad]

Hi @james_8694, 

Thank you for reaching out. 
I don't see any active Subscription on your account. At least the email ID that is registered on Adobe Community. If you have a different email id, please send me a Private message:

To send a private message, click on the envelope icon in the top right corner.  

Best regards,
Tariq | Adobe Community Team

[Tariq Ahmad]

Hi @camila_1558, 

Thanks for reaching out.
I also checked your account (with the email ID registered on Adobe Community). I don't see any Adobe subscription active on your account.

Best regards,
Tariq | Adobe Community Team

[Jelle37875604afby]

Maybe only available in USA? I have the same problem.

[Jelle37875604afby · Accepted solution]

Found it: Preferences>Language>Apllication Language>Choose at application startup>Restart & choose English>Open a document> wait a bit>Notification should appear in the toolbar asking to restart Acrobat> Restart> Enjoy!

[PaolaPanzeri Illustration]

It works! Thank you very much

[Alejandro_Galindo7066]

It works for me too! Thank youu

[Cleo Müller]

Thank you, this helped and worked for me!

My application is in German. Then I changed it into English. Quit and restarted the application. Opened a document: AI Assistant magically appeared. I changed the language back to German, still works. Thank you! 

[life_1119]

Wow. It really works.

[Dynamic_play5565]

THIS !!!! THIS IS THE ANSWER!!! god so frustrating. thank you, THANK YOUUUUU

[Vinod Dobhal]

Hi @Dynamic_play5565, @Jelle37875604afby,

Acrobat AI Assistant is only available in the following locales currently.

• English
• German
• French
• Spanish
• Portuguese
• Italian
• Japanese

Work is ongoing to include other locales. Let us know if it is not showing up for the above locales.

Thanks,

Vinod

[Joseph33326077ttdb]

When you say restart do you mean restart your PC or just restart Adobe?

[Lucien37555679807e]

Not Working for me, I reinstalled Adobe Acrobat Pro and tried the solution priveded in this discussion, neither is working.
I also don't have the setting "Generative AI" under preferences.

v. 2024.002.20857
based in switzerland, language is set to english

[Michael25487758qf2p]

Same here, Version 20687, no effect after language change.
NFR Version EU.

[farzaneh_6000]

same here; based in US. acrobat Pro 2025; reinstall, and setting language to US didnt help. so frustrating!!