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Abinash367859270zyd
New Participant
April 17, 2024
Answered

AI Assistant on Acrobat Not Working (Something went wrong. Try Again)

  • April 17, 2024
  • 16 replies
  • 21948 views

I paid for the AI Assitant Subscription, and it just doesn't work. I tried it on a couple of research papers. I tried it on a simple resume. I even tried it on a document which has almost no specialized formatting. Same message over and over again "Something Went Wrong. Try Again."

 

It's frustrating that a premium feature won't work. And on top of that, it won't even tell me what exactly went wrong. At least give Error codes! 

Does anyone have a workaround? Oh btw, I tried to do it on the Web app too. Same problem.

    Correct answer John29758264etvx

    Signing out then back into my Adobe account resolved the issue.

    16 replies

    R
    rafael_7544
    New Participant
    May 11, 2025

    I've tried everything from deleting acrobat to signing out, rebooting phone & nothing always "something went wrong"

    V
    Adobe Employee
    Vinod Dobhal
    Adobe Employee
    May 12, 2025

    Hi @rafael_7544 ,

    Apologies for the inconvenience caused. To help us investigate the issue further, could you please share the diagnostic logs? Also, if possible, also share the test file (after removing any confidential information). You’re welcome to send it via private message if preferred.

     

    To collect the logs:

    1. Download and run the Diagnostics Utility from: https://helpx.adobe.com/acrobat/kb/acrobat-diagnostics.html
    2. Click on Start Diagnostics.
    3. Launch Acrobat, reproduce the issue with your file.
    4. Once done, click Stop Monitoring.
    5. Share the Log ID with us.

     

    Thanks in advance for your support!

     

    Regards,

    Vinod

    R
    rafael_7544
    New Participant
    May 12, 2025

    It started working this morning 

      2
      22603684gd51
      New Participant
      April 29, 2025

      Same issue. No solution so far.............. Some documents work on the website, almost none work on the desktop version.

      Acrobat Reader AI Assistant: "This feature current... - Adobe Community - 15295506

      R
      resourceful_character2220
      Participating Frequently
      April 22, 2025

      this message frequent coming when i have starting to use ai in adobe acrobate , sign in to start using ai assistant .by clicking get start , but i cant use this properties in app

      L
      lok_man_6985
      New Participant
      April 9, 2025

      I have the same problem; I already tried to restart, sign out and sign back in using online and software, but all AI assistants failed to respond. I think there is a problem with their server

      D
      Dynamic_play5565
      New Participant
      April 5, 2025

      Just came here to say Im also having issues with my AI assistant shortly after purchasing the subscription. very upset. 

       

        S
        Adobe Employee
        shaktikeshri
        Adobe Employee
        April 7, 2025

        Hi @Dynamic_play5565 ,

        Is your issue similar to what you have described at Re: AI Assistant - Adobe Community - 15239917 or there is some other issue as well. Please help us with the logs using the steps as mentioned in other thread.

         

        Thanks,

        Shakti K

        J
        jamesp12650258
        New Participant
        March 19, 2025

        I agree; also, they are too complicated and control your creativity. The first AI was simple; "unattractive interface" was not controlling. It's sad. If it's not broken, don't jizy-jazzy it up; that's controlling creativity, not giving users absolute creativity. My phone AI app is so much better.

        C
        ClearancePsych
        New Participant
        March 11, 2025

        I paid for Adobe Acrobat AI as well. It works maybe 10% of the time. It hangs up, freezes, tells me 'somethign went wrong" so try again later. I have better luck uploading my pdfs to Chat GPT for analysis. I'd love to have my money back for this and I suggest you dont waste you money on it. 

          J
          jeepmike2012
          New Participant
          March 2, 2025

          I need help as well. I have uninstalled using the official Adobe uninstaller and then reinstalled according to instructions using the official link, restarted the computer, logged out, and logged back in. The AI assistant still does not work. It worked fine up until about a month ago. The payment is current. I'm not sure what the problem is. Any help would be appreciated. I just have a black screen, and I've attached a screenshot. Thanks in advance for your help.

           

          Macbook M1 Pro

          macOS Sequoia 15.4

           

           

          T
          Community Manager
          Tariq AhmadCommunity Manager
          Community Manager
          March 7, 2025

          Hi, @jeepmike2012, sorry for the troubling experience and the delayed response. 
          Please let me know if we can connect on the MS Teams meeting; if yes, please click on the Envelop icon at the top right corner and let me know the email ID where I can send you a meeting invite, timezone, and a possible day/date. 

           

          Thank you for your patience and support.

           

          ~Tariq
           

          S
          santosh_6049
          New Participant
          May 12, 2025
          IMG_20250512_185845689.jpg
          J
          John29758264etvx
          New Participant
          February 16, 2025

          I'm having the same issue. Running latest Acrobat (2024.005.20400) w/MacOS 15.3.1. I've restarted Acrobat and my Mac to no avail. I've tested with the same files generating AI summaries on Adobe's website with no problem and the files I'm using do meet the AI prerequisites. What's the fix?

           

          Thanks.

            J
            John29758264etvxCorrect answer
            New Participant
            February 17, 2025

            Signing out then back into my Adobe account resolved the issue.

              I
              india_7811
              New Participant
              January 16, 2025

              bei mir funktioniert es auch nicht.. ich habe alles aktualisiert, neu geladen etc. genau die gleiche meldung wie die person vor mir, habe ich auch angezeigt bekommen

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