Participant

Question

AI Assistant / Something went wrong. Please, try again.

Forum|Forum|1 year ago
November 12, 2024
2 replies
2899 views

Hi, I have a problem with the AI assistant. The size of the document is 336 pages (4.6 MB) (attached). I use Adobe Acrobat Pro Version 2024.003.20180

It does not work both on the app and on the web: It is either "An error occurred. Please try again." or "Something went wrong. Please, try again".

I work on Mac Sequoia 15.1

How to solve the problem?

Thanks,

Kinga

Pillar_Two_Model_Rules_Commentary_Consolidated_2023.pdf

Al Assistant

Community Manager

Community Manager

Sorry for the delayed response and troubled experience.
I just ran some checks on the file, and there seem to be multiple issues with the file. Since you have access to Adobe Acrobat Pro, you may try running Preflight fixups and check if that works for you. When I ran some fixes using the Preflight tool and then ran AI assistant it seems to be working now. To learn more about the Preflight tool in Acrobat: https://helpx.adobe.com/acrobat/using/correcting-problem-areas-preflight-tool.html please check this help page.

Let us know if you have more questions.

~Tariq

Community Manager

Community Manager

Hello @inga_0038,

Thank you for your message. I am sorry you are having this problem.

This document failed for me also. I have asked them to take a closer look at this file.

Thanks,
droopy

Adobe Community Expert (not an Adobe employee)

Community Manager

Community Manager

Hope you are doing well. Thanks for reporting this.

We were able to reproduce the issue, and this will be fixed with the upcoming update.

Requesting your kind understanding and patience while we release the fix.

-Souvik

Participant

Dear S.S,

I am facing a near identical issue as Inga, has this fix been pushed in a recent update? I have attatched the document.

Regards,

Olivier

Tescos_Financial_Report_-_2024.pdf