Skip to main content
J
John36798033yp9x
Participant
April 17, 2024
Question

An error exists on this page. Acrobat may not display the page correctly.

  • April 17, 2024
  • 1 reply
  • 547 views

Getting this error message when opening certain PDFs,.

 

I've tried uninstalling, deleting all the app data under %appdata% re-installing adobe but the issue is still happening. checked for updates and still no luck. 

 

I did try on a different computer and its working fine I can open the file from my account on another computer but when i try and open it under my computer I get that error message. 

 

Any insights on how to resovle this issue? 

This topic has been closed for replies.

1 reply

H
hymark999
Participant
April 19, 2024

I have had this problem constantly for about 2 months now.  When you see the file in finder, it shows the content.  When open in adobe acrobat pro, blank with the same error message.  When I open preview no problem.  I have not found a solution on the web.

Amal.
Community Manager
Amal.Community Manager
Community Manager
April 26, 2024

Hi there 
 
Hope you are doing well and sorry to hear that
 
Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check. If the file is stored on a shared network/drive please download it to your computer locally and then try again.

 

Also, try to recreate the PDF from the source file and see if that works.

 
What is the version of the OS and the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 24.02.20687 installed. Go to Help > Check for updates and reboot the computer once.
 
Also try to repair the installation from the help menu (Win Only) and see if that works


~Amal

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices