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Son5C1C
New Participant
September 14, 2022
Question

An internal error occured.

  • September 14, 2022
  • 13 replies
  • 27586 views

Hello,

 

I am on Windows 11 version 10.0.22000 Build 22000. My Adobe Acrobat version is 2022.002.20212. 

Whenever I click on or group select a/ a number of pdf file(s), I got the "An internal error occured" error message. I therefore cannot perform actions like copy or cut files. It sometimes crashes the File Explorer as well.

I have tried the solution in another post, but nothing worked. I have also tried uninstalling and re-installing the program using AdobeAcroCleaner_DC2021 but the problem persisted.

Please help! Thank you.

 

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    13 replies

    Show previous replies
    M
    Mark24612516drrf
    New Participant
    September 16, 2022

    Having this exact issue, constantly popping up when I am trying to open files.

      A
      arjun b26142362cal5
      New Participant
      September 16, 2022

      i've got this problem as well with Acrobat Pro (paid 1 year subscription on Win 10, all files up to date, 64 bit)

       

        AkanchhaS8194121
        AkanchhaS8194121
        Legend
        September 15, 2022

        Hi @Son5C1C 

         

        Sorry to hear about the trouble caused.

        This known issue has already been escalated to our engineering team. That team has been working on it. 

        As soon as the fix is available, we'll keep you posted.

         

        Thanks,

        Akanchha 

        D
        Dandy Dani
        Participating Frequently
        October 19, 2022

        Is there an update on this?

        I have had this issue all week and have tried a number of things none of which work at all.

          thtmichael
          thtmichael
          Participating Frequently
          October 19, 2022

          Started having this issue over the past few weeks, tried uninstalling, using Adobe Cleaner, fully deleting Acrobat folders from program files to then do a clean install but still the issue persists. I can't click on a PDF without explorer hanging for a good few minutes, which is so disruptive in a work environment!

          This was reported a month ago, repsonded to by an Adobe employee a month ago, with no update since which is absolutely shocking for something that's a paid service, and aint cheap!

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