Application Error-The memory could not be read

Forum|Forum|1 year ago
May 8, 2024
6 replies
4427 views

When i open a pdf, it pop up and error message,

the instruction at 0x000000005898D107 referenced memory at 0x0000000000000500.

The memory could not be read

How to solve it

PDF

Correct answer brice_0249

Hi Adriana,

Just to confirm, you were getting an error with New Outlook and opening Adobe PDFs?

Did you manage to get it sorted out? I found this article:Re: New Outlook opening pdf attachment generates a… - Adobe Community - 15217824

D

derrick_0098

Participant

Hi,

Any solution for this problem? our adobe pro with windows 11 also having this problem. But it works fine in windows 10.

Please update here. I also trying to contact adobe through email, but not able to find adobe support email.

S_S

Community Manager

Hi @derrick_0098,

Hope you are doing well. Sorry for your experience with using Acrobat.

Our team is aware of the issue, and working on high priority to get this fixed.

In the meantime, please help us gather logs from your machine: https://adobe.ly/4l1gBRA. Please make sure Procmon is selected. You can upload logs using this tool and share your Unique log ID with us.

A fresh set of logs, with the updated version of Acrobat (2025.001.2047x) would always be helpful for our development team to work more closely to a fix.

Look forward to hearing from you.

Regards,
Souvik.

A

adriana_4753

Participant

Hello,

if this happened on Outlook when you tyr to lauch and Adobe PDF and it opens but then you get the error, it mostly happened with the Newer version of Outlook, so here are the steps to make the message disappear.

I already updated Office (Outlook) >windows updates > Adobe and the issue persisted :

First:

Opened Adobe Acrobat, navigated to Menu>Preferences > Security (Enhanced).
Unchecked the box for Run AppContainer.
Restarted Adobe Acrobat.

Compatibility Settings Adjustment:

The issue persisted, so I checked the Properties of the Adobe Acrobat shortcut.
On the Compatibility tab, selected Run this program in compatibility mode for and chose Windows
Hit Apply and OK to save changes.

Second: