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Annetta28195764a9m5
Participating Frequently
January 31, 2023
Question

Barcode disappears on my document when editing

  • January 31, 2023
  • 1 reply
  • 6911 views

I prepare Pick Tickets for our Bulk Loading Trailers and our paperwork contains a barcode. After converting our Pick Tickets to PDF, I add details to them (i.e. Ship Dates, Del Dates, etc.) and everytime I do this, a section of the barcode disappears. Why does this keep happening? I have attached a sample of what I have to deal with on a daily basis. How can I make this stop?

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1 reply

Luke Jennings3
Luke Jennings3
Community Expert
January 31, 2023

Are you adding the type in Acrobat? are you viewing the pdf in Acrobat (or Reader)? It's possible the barcode is a font and the font is not properly embedding, there may also be an overprinting issue. Can you upload a sample pdf showing the problem?

    A
    Annetta28195764a9m5Author
    Participating Frequently
    February 1, 2023

    I found that the font name for the text on my document in Adobe Acrobat is "Thorndale AMT". The font name for the barcode is indicating "Free 3 of 9 Extended".  Very Strange. Here's a quick view of the font names for both text and the barcode itself.

    A
    Annetta28195764a9m5Author
    Participating Frequently
    February 8, 2023

    You can download the font here:

    https://fonts2u.com/download/free-3-of-9-extended-regular.font

    Note, they are trying to get you to download an extension, so be careful to only download the zipped font, that's all you need.

    You are looking at the "Essentials" preflight profiles, click on the button at the top of the panel and select "Acrobat Pro DC 2015 Profiles" (see attached screen shot).


    My IT dept is still working on my issue. Unfortunately, I am unable to click on the link you provided. Company restrictions. But thank you so much for all your help! I have shown them your responses and they did try it but was unsuccessful. The font is in fact downloaded, however, it is not working for some reason. It could be a more deeper problem than I expected. 

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