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New Participant
August 5, 2020
Question

Blank White Dialog Covers Adobe DC Document Window

  • August 5, 2020
  • 5 replies
  • 3213 views

I'm setting up an existing user on a new computer.  When launching Acrobat DC by the desktop or start menu icon, or even double-clicking a PDF document, Acrobat begins to launch but then a blank white dialog box appears.  Escape key does nothing.  If I close the dialog by clicking the X, then Acrobat closes too.  With this blank dialog in the way, I cannot click on anything in the Acrobat window underneath.

 

..........

 

I've already uninstalled, rebooted, and reinstalled Acrobat DC.  Problem still occurs under this user's login and mine that has admin privileges.  Problem happens even when signed in to Creative Cloud and opening Acrobat from there.

 

I'm stumped.  Any suggestions?

 

--Jeff

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5 replies

Dave__M
Community Expert
August 10, 2020

I wonder if that's the Adobe login screen that is not loading properly?

Dave

New Participant
August 10, 2020

That's a good thought, and I also speculated that it could be the EULA screen or even the tour screen.  I don't know of any way to determine what is actually is though.

 

--Jeff

CJB_001
Inspiring
January 21, 2021

Hey did you ever figure this out?

 

I just recently got this on Windows 10 64 bit. Reinstalled etc. as well.

 

None of my apps work and I can't get support cuz it's with my work login so they tell you to check with the designated IT guy and even the IT guy is also stumped.

New Participant
August 10, 2020

I am using a Macbook Pro with ,acOS Catalina 10.15.5

New Participant
August 10, 2020

New Participant
August 10, 2020

I am having the eact same problem as visumancer.

 

Bevi Chagnon - PubCom.com
Brainiac
August 5, 2020

From your screen capture, can see that you're using Windows.

What version of your OS?

And what version of Acrobat? Include the build number.

 

|    Bevi Chagnon   |  Designer, Trainer, & Technologist for Accessible Documents ||    PubCom |    Classes & Books for Accessible InDesign, PDFs & MS Office |
New Participant
August 5, 2020

You are correct, it is Windows 10 Pro, build 18363 (1909).  Acrobat DC Standard, not sure about the build because I can't get to the About menu, but presumably the latest since I just reinstalled it this morning.

 

--Jeff