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Roee254864779xw4
Participating Frequently
August 2, 2022
Answered

Browser keeps opening

  • August 2, 2022
  • 3 replies
  • 10856 views

Hi,

Everytime i'm opening a new odf file in my computer, my web browser keeps opening, leading me to the Organize Pages tool on Adobe Acrobat website. What should I do to stop this from happening?

 

Thanks

    Correct answer AkanchhaS8194121

    Can you help me please?


    Hi Roee,

     

    We have suggestions from the Engineering team on this.

    Please try creating the following registry:

    Path: HKCU\Software\Adobe\Adobe Acrobat\DC\Workflows\cServices

    Key: bPagesAppRhpExpanded

    Type: REG_DWORD

    Value: 0

    How to navigate the registry setting, here's a help article with detailed steps:  https://support.microsoft.com/en-us/windows/how-to-open-registry-editor-in-windows-10-deab38e6-91d6-e0aa-4b7c-8878d9e07b11  

     

    Thanks,

    Akanchha

    3 replies

    S
    Smruti154A
    New Participant
    January 23, 2025

    The reason this is happening is because you do not have the premium tools installed, even though your account may allow you to access Acrobat Pro (the paid version). Just install all the premium tools. Job done. If you see a little blue pro icon to the right of Combile Files, it means that the "Combile Files" tool is not installed. Just install it. The blue icon should go away. You are all set.

    R
    Roee254864779xw4Author
    Participating Frequently
    August 19, 2022

    Retyping because of the typo for future search:

    Hi,

    Everytime i'm opening a new pdf file in my computer, my web browser keeps opening, leading me to the Organize Pages tool on Adobe Acrobat website. What should I do to stop this from happening?

    Eric Dumas
    Eric Dumas
    Community Expert
    August 31, 2022

    From the video, it looks like you have a Windows PC.

    From you start menu, type: "Choose a default app for each type of file"

    and click on result. 

    This should open a list of filetypes.

    Scroll down to find ALL the possible .pdf options (pdf, pdx, ...). Maybe one is connecting to Acrobat and your browser.

    You can click on the icon of your browser correcpoding to an Acrobat option and change it to 'nothing' or Acrobat

    AkanchhaS8194121
    AkanchhaS8194121
    Brainiac
    August 31, 2022

    Hi @Eric Dumas 

    Your suggestion is to set up Acrobat as the default pdf viewer for opening .pdf files. This solution is not related to the issue being discussed here. It's a recently reported known issue, where engineering shares a registry fix (for Windows users). 

     

    @Roee254864779xw4 Thanks for confirming that the registry fix has worked for you. 

     

    ~Akanchha 

    AkanchhaS8194121
    AkanchhaS8194121
    Brainiac
    August 2, 2022

    Hi Roee,

     

    Thanks for reaching out.

     

    Everytime i'm opening a new odf file in my computer, my web browser keeps opening, leading me to the Organize Pages tool on Adobe Acrobat website. What should I do to stop this from happening?

     

    As mentioned above, every time you open a PDF file on your computer, it keeps opening in web browsers. 

    Would you mind confirming what is the default PDF viewer set to open the .pdf file on your computer?

     

    Please share the screenshot of the PDF file list saved in your Windows File explorer if possible. This would help us to identify how your .pdf files are set to open. 

    For example: If files are showing Chrome/Edge/Explorer (web browser) icon, the file is set to open online. 

     

    Thanks,

    Akanchha

    R
    Roee254864779xw4Author
    Participating Frequently
    August 3, 2022

    Hi, 

    Thanks for the answer - but you got me wrong. The file opens on the Adobe reader, as needed. Parallel to that, google chrome opens with this page:

    https://acrobat.adobe.com/link/acrobat/organize-pdf/?x_api_client_id=api_reader_desktop_win_22.1.20169&mv2=reader&mv=in-product&trackingid=P3KMQW22

     

    All I want is that the pdf file keeps opening on Adobe Reader, like now, but without the broweser opening simultaneously with the target link mentioned above.

     

    Thanks.

    N
    Nisso25878252i5ub
    New Participant
    August 31, 2022

    Hi Roee,

     

    We have suggestions from the Engineering team on this.

    Please try creating the following registry:

    Path: HKCU\Software\Adobe\Adobe Acrobat\DC\Workflows\cServices

    Key: bPagesAppRhpExpanded

    Type: REG_DWORD

    Value: 0

    How to navigate the registry setting, here's a help article with detailed steps:  https://support.microsoft.com/en-us/windows/how-to-open-registry-editor-in-windows-10-deab38e6-91d6-e0aa-4b7c-8878d9e07b11  

     

    Thanks,

    Akanchha


    Could you please share a solution for mac on the same issue?

     

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