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Admissions386196150q6m
New Participant
July 18, 2024
Question

Bug: Enhance Image function not working in latest update

  • July 18, 2024
  • 3 replies
  • 3469 views

I'm running this on Windows 11...

I important an image to be enhance.  Click OCR on the left, then click the Enhance Camera Image.  Sometimes the blue corners/handles appear.  When they do, I adjust them as necessary.  However, the drop-down (in green box attached) never appears.  I had to do a screenshot from an online source for this.

 

I've had 2 one hour long chat sessions with the tech department.  Both have been able to get it to work again.  However, upon logging in and closing the program, the problem starts the next day again.  The last tech person told me not to update and clicked the update automatically preference off.  After that session, I reopened Acrobat, and the preference was clicked on again.  Rather than sitting with IT for another hour, I clicked "Disable new Acrobat".   While it's the old version that I don't know as well as the newest, all the functions work now.  

 

It's unfortunate because my company pays good money for this product and I'm having to use an old version.

 

Any ideas out there?  The tech person hopefully passed it along as something that needs to be fixed.  They admitted their personal Acrobat does that too.

    This topic has been closed for replies.

    3 replies

    K
    kenb6740949
    New Participant
    August 29, 2024

    This is an incredibly frustrating issue that, based on search results, appears to be a very common and widespread problem. I had the same problem quite a few months ago, and the only thing I could do was to revert to the old version.  Recently, I changed back to the newest version because there was a feature that I needed to use, but the problem with not having an option to select "Enhance" remains. 

     

    I will note that I made sure that Acrobat had been updated to the most-recent version a few moments ago, including restarting my computer, but the same problem remains.  Please fix this.

      BigIron2020
      BigIron2020
      New Participant
      August 31, 2024

      I am having the exact same issue with the new interface. Sometimes the blue dot handles will appear to select the area to enhance, but then nothing else follows. Saving, restarting, nothing returns the functionality. After finding this thread, I disabled the new Acrobat and now enhance works. But everything is reverted. I don't see how Adobe cannot replicate the issue as there are plenty of people who can. I surmise it's a smaller number of people who actually use the enhance function so the problem is left to simmer. It is disappointing considering what Adobe charges for a product that is not functioning as claimed and advertised.

        A
        amyw83989251
        New Participant
        November 12, 2024

        Hi all, 

         

        This is to update you. I have reported this issue as a bug to the product team. I will keep this discussion updated as soon as I have an update to share. 

        Please know that we are fully committed to addressing issues like this and ensuring that the app functions smoothly for all users. Your feedback is invaluable in helping us improve, and we’re actively working to resolve this problem.

         

         

        ~Tariq


        It is almost 6 months after this initial post and I have been experiencing this exact issue since the new adobe was released. any time i want to enhance an image i have to revert to the old adobe bc the enhance button does not exist on the new interface. is this going to be resolved?

        T
        Community Manager
        Tariq AhmadCommunity Manager
        Community Manager
        August 14, 2024

        Hi @Admissions386196150q6m @Rachel38727415q3th 

         

        Following up to check if you are still experiencing this issue or not. I tried reproducing the issue, but I was not able to reproduce it in-house. 

        An update for the app was released yesterday. Try updating your app, restarting the app, and reproducing the issue.


        If it continues, help us with the following information: 

        • OS name and version
        • Application version
        • A sample file and a screenshot of the issue. 


        ~Tariq

         

         

          jonc33645010
          jonc33645010
          Participating Frequently
          August 28, 2024

          Yes, this is still happening with multiple users for us.  It works fine if we switch to the old interface but not with the new UI.  The handles show up but the dialog to cleck Enhance never does.  This happens with an jpg image that has been converted to a PDF using Acrobat.

          T
          Community Manager
          Tariq AhmadCommunity Manager
          Community Manager
          August 29, 2024

          Hi @jonc33645010, 

           

          Thanks for reaching out. Would it be possible for you to connect with us over an MS Team meeting? 

          If yes, please click on my profile/Avatar; you can see a button 'Message' at the top left corner. Help us with your Time zone and preferred email ID. Since this issue is not reproducible at our end, it would be helpful to check the workflow and help us gather information about the issue. 

           

          Thanks, Tariq.

           

           

          R
          Rachel38727415q3th
          New Participant
          July 21, 2024

          Same here, It's only happening on my newer Adobe on my laptop--it's working fine on my older one at work. It tells me to use the handles to adjust page borders before selecting the enhance impage but then after doing so NOTHING. So annoying. I miss old Adobe with the tools at the top, easy to access, and FUNCTIONING. Updaters don't know when to stop.

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