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jluros
Participating Frequently
July 20, 2016
Answered

Can't add image to PDF

  • July 20, 2016
  • 11 replies
  • 52773 views

Lately, I've been having trouble adding images using Edit PDF>Add Image. I'm using Acrobat Pro DC on Mac OS X 10.11.6 (El Capitan), but it happened in 10.11.5 as well.

When I open the PDF, if I try to add a PNG, it will show the PNG under the cursor, but I cannot left click and have the PNG "appear" in the PDF (as it used to). The cursor just moves around with the image under it, but will not respond to any mouse clicks. However, if I add a JPG (which works), and replace it with the PNG using right click-Replace Image from the context sensitive menu, this works fine (usually).

What's happening? How can I fix this? It's intermittent but frequent, which makes it really confusing.

    This topic has been closed for replies.
    Correct answer OzPreston

    THE SOLUTION that fixed all issues with my Acrobat Pro DC, including the Add Image Issue, was provided by Dov Isaacs with my deepest appreciation.

     

    I had installed Adobe Reader DC along with Acrobat Pro DC.   That was the problem.  Reader DC broke Acrobat Pro DC.

     

    After uninstalling Reader DC with AcroCleaner tool and doing a repair installation of Acro Pro DC, Acro Pro DC now works exactly as it should.  Removing Reader DC cleared up all issues.

     

    The key is to use the AcroCleaner tool (for DC versions) to uninstall Reader DC in order to thoroughly remove all traces of it from Windows 10.  The 'normal' uninstallation method using Windows Add & Remove Programs was insufficient.

    11 replies

    Show previous replies
    onkesh
    Adobe Employee
    onkesh
    Adobe Employee
    July 21, 2016

    Hi Jason,

    Thanks for the report. We are sorry that you are facing this issue. This has been reported and is being currently looked at.

    For the time being, here is a workaround.

    • If you go into an unresponsive mode, press 'Esc' key.
      • You'll come out of the unresponsive state.
    • If you want to add images to the document,
      • Use Right click to invoke the context menu on the canvas area.
      • Use 'Add Image...' option from the menu.

    Hope this helps.

    Regards,

    Onkesh

    O
    OzPreston
    Inspiring
    January 4, 2021

    onkesh -- Nothing in your answers works as you claimed.   Whenever I add an image by any method, including your alleged workaround, Acrobat Pro DC greys out with "Not Responding" shown in the title bar above the Main Menu.  Using the Esc key does NOT end the 'unresponsive mode'.   Unknowledgeable people like you should not offer answers. 

    O
    OzPreston
    Inspiring
    January 4, 2021

    @OzPreston 

     

    Please provide some specifics as to what is not working in terms of adding an image via Acrobat's editing function.

     

    It would assist us if you could provide a sample PDF file and the specific image file you are trying to add with step-by-step directions as to what you did and where it failed.

     

    (FWIW, your line castigating another member of this community in the way you did is really not in the spirit of the community here. I did respond to your other posting. If you wish to provide me the information I asked for above, feel free to contact me via private message in this community!)

     


    Dear Mr. Isaacs,  THANK YOU for providing the solution that fixed all issues with my Acro Pro DC.  Uninstalling Reader DC was the solution.  Now Acro works fine.

    Again, thank you,

    F. Preston Mitchell

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