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Participating Frequently
April 10, 2025
Question

Can't copy image to PDF

  • April 10, 2025
  • 3 replies
  • 677 views

 I started getting an error message while trying to add images. It doesn't matter what format the image is in. When I try to insert the image, I get an "unknown error"

Edit a PDF -> Image

Unknow error

 

Exact version of Adobe Acrobat (64-bit) (25.001.20435)

Exact OS version Windows 11 Corporate 23H2 OS build 22631.4890

 

steps to perform:

Run as administrator

Navigate to Acrobat>Edit>Preferences>Page display>check "Show large images">OK>close reopen app.

 

Open Acrobat>help>check for update

 

Navigate to Adobe Acrobat>Edit>Preferences>Security (Enhanced)>disable "Protected View" and "Enhanced Security">OK>close and reopen Acrobat

 

Create new REG_DWORD buseSandbox  - did not produce results

(Go to key:  HKLM\SOFTWARE\WOW6432Node\Adobe\Adobe Acrobat\DC\ImageConversionPlugin)

 

I tried all the other options before this: reinstalling, modifying security preferences, modifying signature modern UI preferences, updating from within Acrobat, repairing installation, and so on.

 

 

3 replies

Participating Frequently
April 28, 2025

The app still doesn't work correctly. Can anyone help?

Participating Frequently
April 18, 2025

Кто то может помочь в решении данной проблемы?

AnandSri
Community Manager
Community Manager
April 18, 2025

Hello Igor!

 

I hope you are doing well. Thanks for sharing the additional details. Could you please install the latest build of Acrobat 25.001.20458, Planned update, Apr 15, 2025, from the Menu > Help > Check for updates, install any available updates, restart the machine, and check? If the issue still persists, please collect the fresh logs and share the log ID with us.

 

Thanks,

Anand Sri.

Participating Frequently
April 21, 2025

Hello! 

The error is repeated. I have collected a new log. Please help with the problem

2cd15762-64ca-4290-a923-3ebbff9a5321

Meenakshi Negi
Community Manager
Community Manager
April 10, 2025

Hi IGOR276863516m5i,

 

Thank you for reaching out.

 

Please let us know if the issue occurs when adding an image from a particular location. Also, check if it happens with a specific PDF. 

It would be helpful if you could share the screen recording of the workflow. Share the process logs using the steps suggested in the following help document: https://adobe.ly/4j6mUSO

 

Thanks,

Meenakshi 

Participating Frequently
April 10, 2025

Following the instructions, I got a folder larger than 100 MB. Here is my log ID, will this be enough? 4955c23b-5cd9-4987-bdb4-cae155b966d9