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Karl5E88
New Participant
February 15, 2021
Question

Can't insert image into PDF

  • February 15, 2021
  • 8 replies
  • 26581 views

I'm using Adobe Acrobat Pro on a PC. About three days ago, I started getting an error message while trying to add images. It doesn't matter what format the image is in. When I try to insert the image, I get an "unknown error" message (see attachment) and I'm told "the selected image could not be converted and placed in the document." Nothing has changed with respect to my system in the last few days. Any help would be appreciated. Thanks.

    8 replies

    J
    John24747228amrd
    New Participant
    June 6, 2022
    1. Go to key:  HKLM\SOFTWARE\WOW6432Node\Adobe\Adobe Acrobat\DC\ImageConversionPlugin
    2. Create new REG_DWORD buseSandbox
    3. Set the Value as 0

    Worked for me for several computers having this issue.

      J
      JUAN CARLOS22927271vx8n
      New Participant
      June 6, 2022

      Thanks, It worked for me to uninstall Adobe Acrobat Pro and install Adobe DC 64x, log in with my Adobe account and automatically changed to pro correcting the problem

        D
        Daniel Vivanco
        Participating Frequently
        January 4, 2023

        Thank you Juan, I had the same problem and your solution worked for me. Thank you.

        O
        ozan247022367ayy
        New Participant
        June 2, 2022

        Hi I have adding image issue , I have acrobat pro dc and waiting alot for respond and there is unknown error occurred in the screen

         

        O
        ozan247022367ayy
        New Participant
        June 2, 2022
        error.jpg
        J
        JUAN CARLOS22927271vx8n
        New Participant
        February 1, 2022

        Alguien ya tuvo suerte para solucionar este problema, yo tambien tengo desde hace un par de semanas que tengo el error y no puedo insertar la imagen, vi que descargando el archivo imageconversion.api pero no se de donde lo puedo descargar.

        J
        JulesRick
        Participating Frequently
        January 28, 2022

        Hello, I'm having the same issue too. My client can't upload an image into the Interactive PDF I have created. Please help?

        A
        AMR1005
        New Participant
        January 19, 2022

        I have the same issue, cannot insert png or jpg into PDF. Previously no issue. Now the same error message as Karl5e88.

         

        Also, can no longer combine PDF files in File Explorer

        P
        pauls66380646
        New Participant
        January 27, 2022

        Same issue. Very frustrating. I reinstalled Adobe Acrobat Pro DC version 2021.011.20039 on Windows Pro 10 Version 20H2.  I tried all of the recommended fixes and tried to add multiple jpeg images with no success. Some help from Adobe would certainly be appreciated. 

          D
          defaulte4knc7fc7zgs
          New Participant
          August 27, 2021

          Same issue.  

          Adobe Acrobat Pro DC

          Version 2021.005.20060

           

          AkanchhaS8194121
          AkanchhaS8194121
          Brainiac
          September 1, 2021

          Hi,

           

          Are you also experiencing the same "Unknown Error" when inserting an image into PDF? 

          Would you mind checking with a different file? Also, try a few troubleshooting steps suggested above. 

           

          Thanks,

          Akanchha 

          D
          defaultplk9yn18b9z2
          New Participant
          September 16, 2021

          I followed all the steps above and still have the same problem.  I cannot insert an image or create a custom stamp.

           

          J
          jaccol64952616
          New Participant
          April 24, 2021

          Hi Karl,

           

          Open the image in the standard windows viewer. RMB on the picture and select copy. In Acrobat, on the page, RMB and select paste. Image is inserted and you can drag it around.

           

          Regards.

            AkanchhaS8194121
            AkanchhaS8194121
            Brainiac
            February 15, 2021

            Hi Karl,

             

            Thanks for reporting this to us. 

            As per the description I guess it has been working fine a couple of days ago. Is that right?

            What has changed recently is the new update. To understand better whether its a latest patch that's causing trouble or something else. Please share the following details-

            1- Exact version of Adobe Acrobat. Open Acrobat>Edit>About Acrobat

            2- Exact OS version

             

            Meanwhile, steps to perform-

            1. Check with a different file, as it could be a file specific issue or its a secured file.
            2. Navigate to Acrobat>Edit>Preferences>Page display>check "Show large images">OK>close reopen app.
            3. Open Acrobat>help>check for update
            4. For testing, 

            Navigate to Adobe Acrobat>Edit>Preferences>Security (Enhanced)>disable "Protected View" and "Enhanced Security">OK>close and reopen Acrobat

            Note: these changes are only for testing purpose. Once tested, please change it back to the previous setting. 

            Let us know the result. 

             

            Thanks,

            Akanchha 

            K
            Karl5E88Author
            New Participant
            February 16, 2021

            Thank you. Yes you are correct. It was working fine until a couple of days ago.

            In response to your questions:

            1. Adobe Acrobat Pro DC version 2021.001.20135

            2.Windows Server 2016

             

            Karl  

             

            K
            Karl5E88Author
            New Participant
            February 22, 2021

            I tried these fixes but unfortunately, I'm still experiencing the same issues

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