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ChLVM
New Participant
August 10, 2020
Question

can't install Acrobat DC, error code 121

  • August 10, 2020
  • 1 reply
  • 4235 views

Have issues installing Acrobat DC on my Lenovo laptop with Windows 10. Always stop at 27% installing with error code 121.  Anybody knows how to fix this? Thanks

Error code 121: Error writing to the temporary file location

Error code 121 indicates that the installer has issues with the temp folder settings or access to them on your device. 

Solution

Fix permissions for the temporary location. 

This topic has been closed for replies.

1 reply

Nancy OShea
Nancy OShea
Brainiac
August 10, 2020

In simple terms, you have a permissions problem.  To install software, you need administrative level permissions.  Also your anti-virus/firewall cannot get in the way. See link below.

https://helpx.adobe.com/download-install/kb/common-network-connectivity-issues.html

 

If this is a Teams/Enterprise account, contact your IT dept admin.

 

If this is an individual account and your computer user profile has admin level rights, try right-click and select run as admin.

 

Nancy O'Shea— Product User, Community Expert & Moderator
C
ChLVMAuthor
New Participant
August 11, 2020

Thank you Nancy for your reply. However, I do have an administrative account, and disabled antivirus and firewall. But it is still the same problem. I don't know where is wrong. 

I am just trying to install it from Creative Cloud, where cannot right click to run as admin. Didn't see any place to download an .exe file and then run to install.

P
pasane
Inspiring
November 1, 2021

Suggest you reach out to technical support via online chat.

https://helpx.adobe.com/contact.html

 


ChLVM, your reply was really useful until you gave the link to the contact Adobe page, I am wondering if Adobe has made the process of trying to speak to a person deliberately challenging because I have just spent 20 mins going round and round in circles before I gave up and came to the community to get help and low and behold I was sent back to the rabbit hole!

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