can't open acrobat

Forum|Forum|2 years ago
July 2, 2023
3 replies
1962 views

I can't use any acrobat feature I can't even open it. When I open it it shows a gray box with a blue circle that keeps spinning. I waited for a long time for it to disappear, but it remains the same.
What is the solution to this problem.

This topic has been closed for replies.

Correct answer Amal.

Hi there

The new version of Acrobat (23.03.20269) is now available to address this issue. Please update the application from the help menu > Check for updates and reboot the computer once.

You may also download the patch manually from the link https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html and see if that works.

Regards

Amal

Amal.

Correct answer

Community Manager

Hi there

The new version of Acrobat (23.03.20269) is now available to address this issue. Please update the application from the help menu > Check for updates and reboot the computer once.

You may also download the patch manually from the link https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html and see if that works.

Regards

Amal

Amal.

Community Manager

Hi @mokahya

++ Adding to the discussion

Would you mind collecting the Adobe CC logs https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html , Procmon logs (Win Only) https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/acromonitor.html and Adobe freeze logs https://helpx.adobe.com/acrobat/kb/collect-logs-crash-freeze.html and share them via any cloud storage. Just upload the log file to the cloud, generate the link, and share that link with us for further investigation.

Regards
Amal

M

mokahyaAuthor

Participating Frequently

Thank you @Amal.
I did what did you ask me. the link https://drive.google.com/drive/folders/1S29YEUhcXywZIYPKko-hznWVPLGV41yg?usp=sharing . If it is incomplete or wrong, please inform me. and thank you I still can't use Acrobat.

M

mokahyaAuthor

Participating Frequently

Hi there

Thanks for sharing the details. i have raised this issue to the engineering team for their review,will share the update as soon as we get any info.

Thanks for your tie and patience

~Amal

@Amal. thank you.
By the way, the problem is still the same and I still can't use Acrobat. Acrobat is one of the most used apps by me for my university life.