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MedwlrkLn
Participant
November 8, 2019
Answered

Can't open pdf files marked with x in lower left corner

  • November 8, 2019
  • 6 replies
  • 57473 views

Hello.

I'm using Adobe Acrobat Reader DC on Windows 10. I have several pdf files in my documents folder that have a small "x" in the lower left corner. I can't open any of these pdf files. No error message given,  just no response when clicking on the document. I need these documents. Can someone help me fix this problem?

    This topic has been closed for replies.
    Correct answer eddrted

    Found that i had to login to onedrive.com for file to  be opened.  

    6 replies

    A
    abdelrhman36858908mei9
    Participant
    April 19, 2024

    Hello, 

     

    I've had a similar experience with my device the reason I've seen x is because I've had a failed syncing between the file and the cloud due to having full storage on the cloud (in my case OneDrive). That's solely based on what I see on my end but I'm unsure about your case.

     

    Regards,

    Abdulrahman Hegazy

    JAGerling
    JAGerling
    Participant
    April 6, 2021

    Yes, this happens when your cloud storage solution is not running.  If you have Dropbox for example; if you look in the tray, you will find that your dropbox application is not running, or as some have pointed out here, that their One Drive is not running. Simply launch the cloud storage app and that should resolve the issue.

    C
    chrisd17023713
    Participant
    April 2, 2021

    I had a similar issue witht here being a grex X in the lower left of the file and determined it had something to do with the PDF file being synced to my Dropbox. So I logged onto my Dropbox online and found the file there. Downloaded it to my computer and it opened with no problem.

    A
    Adlene
    Participant
    May 17, 2020

     Still seeking assistance for this issue of not being able to open files with the "x" in the lower left corner of the Adobe symbol attached to the file name.  Opening in One Drive doesn't help me when trying to open it in the Adobe application.  Is there any resolution for this?

    D
    deep12
    Participant
    May 18, 2020

    I did tried the earlier way of first signing into OneDrive, and then cross mark on all the files disappeared. 

    Mainly my all files were on my office dropbox,, so now i dont see an issue after 1st step

    E
    eddrted
    Participant
    April 11, 2020

    Were able to figure out the x on the pdf logo?  I am having the same issue with pdf and image files

    E
    eddrtedCorrect answer
    Participant
    April 12, 2020

    Found that i had to login to onedrive.com for file to  be opened.  

      Thom Parker
      Community Expert
      Thom ParkerCommunity Expert
      Community Expert
      November 8, 2019

      Can you open these files in Acrobat Pro? Or in some other app? How do you know about the X?

      Thom Parker - Software Developer at PDFScriptingUse the Acrobat JavaScript Reference early and often
      M
      MedwlrkLnAuthor
      Participant
      November 8, 2019

      I don't have Acrobat Pro. I have the latest update of Acrobat Reader DC. I can open any pdf files that don't have the x on the Adobe pdf logo that appears next to the document title. I can see the x in the lower left corner. This has just happened in the last few days. 

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