Can't paste text into PDF text field through Prepare Form in Acrobat Pro DC

[Alex U_]

For work, I sometimes have to create fillable form fields in PDFs, which I create using the Prepare Form tool and "add a text field" option. I usually have to paste a large amount of script into the calculation field, which I copy from a Word document. I have never had an issue with this before now. However, suddenly I can no longer paste any text into any of the tabs within the text field properties box (see photo below, I cannot paste into the name, tooltip, or any field on the other tabs), at least if it's coming from another document or application. I can only paste text if it has been copied from the internet (I have no idea why it is now being selective). I have tried pasting from Word, another PDF, even my Outlook, nothing works except when copying from the internet (I've used Edge and Chrome, both work). Did I somehow change a setting in Acrobat and not realize it? Has anyone had a similar issue before? I have the most recent version of Acrobat Pro DC, I even tried uninstalling and reinstalling to try to fix it, also tried restarting my computer. I have a work-around for this, but it's a hassle when I know this should be working the easier way.

[BarlaeDC]

Hi,

Can you try pasting from word to a plan text file ( say notepad or similar) and see if you can paste it from there?

[MeenakshiNegi]

Hi Alex,

Thank you for reaching out.

As BarlaeDC suggested, please try copying and pasting the text from the Word file to Notepad or other text files. Check if that works.

Also, try creating a new Word file and save it locally. Check if you can copy and paste text from that file.

Please share the Acrobat and OS versions on the machines.

It would be helpful if you could share the screen recording with us.

Thanks,

Meenakshi

[Alex U_]

Hi Meenakshi,

I copied and pasted the text into both Notepad and OneNote (paste text only, no formatting), then copied that and pasted into the form field and both of those worked. Then I tried copying and pasting into a new Word document and saved it locally (I saved as both .doc and .docx) then tried copying and pasting from it, but that did not work. I can copy all my text and save it in OneNote and just copy from there from now on, it's just strange that I can't copy from Word. 

I have Acrobat DC version 22.0, and I have Windows 10 Enterprise version 20H2. Sorry I don't know how to screen record, but here's a larger screenshot example of where the issue is, I can't paste into any of the fields in the properties box if I am copying from Word. Again, not a huge issue now that I know I can save into a note and copy from there, just don't know what I did to make it not paste from Word anymore.

[Sarah33139309hb36]

Hi! Were you ever able to find a work around? Having this same issue.