Participating Frequently

Answered

Can't print — receive error message & Distiller launches

Forum|Forum|1 year ago
January 15, 2025
2 replies
3292 views

Mac Os: Sonoma 14.5

Acrobat Pro, v. 2024.005.20320

I have been unable to print from Acrobat for a very, very long time. I have located several posts from 2023 reporting this issue. Responses from Adobe employees indicated that the problem was resolved with the latest update. As it is now 2025 and I have the most recent versions of Sonoma and Acrobat Pro installed and still can't print, this was clearly not the case.

When I try to print a PDF, I receive the following error message and Distiller is launched. If I try to print a second time, both Acrobat and Distiller freeze.

Could not create PDF from:

/var/folders/16/k19z32ps0dxd4qtmgqg7pbsc0000gn/T/PSomrEBf.tmp

Using Adobe PDF Settings: High Quality Print

see the log file for details. [I don't know how to access the log file]

I don't understand how after so much time this "bug" remains a problem. Printing is a vital feature of this application. What is Adobe doing to fix this?!

Correct answer illustratorproblem

I was able to resolve the issue. Here is the correct answer: Uninstall Adobe Acrobat App, then reinstall it. Restart your computer. That seemed to fix the printing problems.

I

illustratorproblem

Participant

I was able to resolve the issue. Here is the correct answer: Uninstall Adobe Acrobat App, then reinstall it. Restart your computer. That seemed to fix the printing problems.

AnandSri

Community Manager

Hello!

Glad to know that the issue got fixed. Thanks for your time and patience. Feel free to reach out to us if you experience any issues.

Thanks,

Anand Sri.

M

MarygauxlightlyAuthor

Participating Frequently

I tried printing again and received a different error message:

Could not create PDF from:

/var/folders/16/k19z32ps0dxd4qtmgqg7pbsc0000gn/T/PSdAVtL0.tmp

Using Adobe PDF Settings: High Quality Print

see the log file for details.

Attached is a .txt file, which contains the text in the lower-most window in Distiller. I'm not sure if that is the "log file". The bulk of the text is just a list of fonts, but at the very end appears the following, which may be relevant:

Distilling: PSdAVtL0.tmp Start Time: 1/14/25 at 10:10 PM Source: /var/folders/16/k19z32ps0dxd4qtmgqg7pbsc0000gn/T/PSdAVtL0.tmp Destination: /var/folders/16/k19z32ps0dxd4qtmgqg7pbsc0000gn/T/AADistiller20805/PSdAVtL0.pdf Adobe PDF Settings: /Users/mm4632/Library/Application Support/Adobe/Adobe PDF/Settings/High Quality Print.joboptions Distill Time: 0 seconds (00:00:00) #### End of Job ####

log_file.txt

AnandSri

Community Manager

Hello!

I hope you're doing well, and we apologize for the delayed response and the trouble.

Please ensure you have the latest version of Acrobat installed on the machine: 24.005.2039x Planned update, Jan 23, 2025. Check for any pending updates from the Menu > help > check for updates, install the updates, restart the app and the machine, and check.
For more information, see this: https://adobe.ly/42ygZAj;

If the issue persists, please collect the latest log files and share it with us for further investigation: https://adobe.ly/3CkSNab

Thanks,

Anand Sri.

I

illustratorproblem

Participant

I still cannot print PDF files in Adobe Acrobat. Acrobat Distiller opens and freezes. Need to force quit Acrobat and Distiller. My Adobe Acrobat Pro is already up-to-date Ver: 2024.005.20400. I have the most recent printer driver installed. I encounter no problems printing from InDesign or Illustrator. Your link "For more information, see this: https://adobe.ly/42ygZAj doesnt even work! This problem has been ongoing for way too long! Please find a solution.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded