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Can't save: "The file may be read-only, or another user may have it open. Please save the document with a different name or in a different folder."

New Here ,
Jan 06, 2017 Jan 06, 2017

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I've seen this issue all over the internet when I've searched for an answer. And it looks like it has been around for years. The only solution I've seen is to close the window pane in Windows. But what about for Mac users?

I just bought a new macbook pro. I had a 2011 macbook pro previously, with Acrobat Pro X. I backed up my computer in time machine, started up the new computer, and restored the old computer's data to the new one. Everything is the same and works fine except that I cannot save PDFs when I edit them. The only workaround I've found is to open a new folder, which  I can "save as" to the new location, but then I can't save future edits there unless I send them to yet another new folder.

The error message is: "The file may be read-only, or another user may have it open. Please save the document with a different name or in a different folder."

This is driving me crazy. Someone please help.

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correct answers 2 Correct answers

New Here , Aug 10, 2017 Aug 10, 2017

Thank you Michael, and I would like to just map out these instructions for windows users,  as it worked superbly!

1. Click on File Explorer

2. At the top of the page, go to the far left pull down menu call "View" (it's the last in the row of File_Home_Share_View)

3. Click on View

4. To the right, the first box is the "Panes" box and gives you 3 icons to choose from. Click once on the "Preview Pane" option.

5. Like Michael said above, you can also use ALT P to toggle this choice on and off.

This worked

...

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New Here , Feb 28, 2018 Feb 28, 2018

This worked for me

If your file/asset is in a folder that is synced with Google Drive, Drop Box, One drive or the like simply quit the backup/sync utility and then hit save on the file. Note: "Pausing" the sync may not allow a file save. You must quit the sync app.

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New Here ,
Nov 14, 2021 Nov 14, 2021

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Another Solution is to open your Antivirus program and check the allowed and blocked apps and make sure to place the illustrator.exe file in the allowed apps so that the Antivirus program doesn't automatically stop it from making changes to your files

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New Here ,
Dec 27, 2021 Dec 27, 2021

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I did what was said here, but none of them worked. I saved the last file as untitled-1 without giving any name. And so I was able to save it. then my file name I changed it in my folder. I wanted to share it in case there is a solution.

 

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Community Beginner ,
Dec 27, 2021 Dec 27, 2021

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Did you try disabling the preview file option in File Explorer? That was the only thing that allowed me to save my document. Once I turned that option off, I was able to save it.

 

Good luck.

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New Here ,
Jul 14, 2022 Jul 14, 2022

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A lot of people commented that turning off preview pane in file explorer fixes the problem and I confirmed that it works, especially for shared folders or network drive locations, but what if preview pane was required by a user?  I  realize a user can simply toggle preview on and off but if a person's role is to edit PDF documents all day, this would not be efficient.  There must be a real fix and not just a workaround.  

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New Here ,
Aug 11, 2022 Aug 11, 2022

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I agree.  Mine worked for a bit, but then there was an update and now it is back to saving with an "a" after everything and then deleting the original invoice, then deleting the "a" after the original name.  Frustrating.  

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New Here ,
Aug 28, 2022 Aug 28, 2022

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I have this issue with at Macbook Pro.  I have looked everywhere for an answer.  I just switched from a windows computer to Macbook so I am just learning and trying to get everything set up.  So please help me figure out what to do.   I need this for school.  I can not seem to save PDF files.  I tried on my external hard drive that I used with my windows computer and I tried saving it to icloud.  I know it has to be a setting that I am missing.  Any help will be so appreciated.

 

Thank you so much.

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New Here ,
Sep 17, 2022 Sep 17, 2022

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Thanks for your help , really worked with me 

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