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User_of_internet_things
Participant
July 12, 2022
Répondu

Can't uninstall Adobe Acrobat Pro - "No valid sequence could be found for the set of patches"

Ultimately trying to update to the latest version of Adobe Acrobat DC but that gives me error code: 1648. When I go to Adobe's list of error codes it tells me to try the Microsoft Installer/Uninstaller which did not work. Then it says to try the more robust Adobe cleanup tool, which links to an empty page.

 

When I try to modify/uninstall through the list of apps it gives me that error message "No valid sequence could be found for the set of patches."

 

It's a Windows 10 x64 laptop, anyone have any more advice on how to ultimately remove Adobe so that I can reinstall the latest version? Thank you in advance.

    Meilleure réponse par Katrina351621058r5l

    I had the same error for one of our users. Ran AcroCleaner (https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html), restarted, and was able to reinstall a fresh Adobe.

    7 commentaires

    K
    Katrina351621058r5lRéponse
    Participant
    October 25, 2024

    I had the same error for one of our users. Ran AcroCleaner (https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html), restarted, and was able to reinstall a fresh Adobe.

      J
      John31501121gkk6
      Participant
      March 27, 2024

      I am stilling having the same problem. Do we have any real solution to this?

      gudguy1a
      gudguy1a
      Participating Frequently
      March 29, 2024

      @John31501121gkk6 

      Do what I did above (Mar 24, 2024). But... do it in this order.

      a) uninstall your Adobe product(s) - all of them - especially Adobe Genius Service software

      b) download & run that Acro cleaner tool

      c) RE-START your pc/laptop

      d) reinstall your desired Adobe product(s)

       

      That should take of it for you - I hope.

      If it does not, you might have to clean your Registry (on Windows) of Adobe products - but this is a LAST resort effort.

        C
        Cindy22834218j9zh
        Participant
        February 27, 2024

        Has anyone found a solution for this?  I've been having the same problem!

          gudguy1a
          gudguy1a
          Participating Frequently
          March 24, 2024

          @Cindy22834218j9zh 

          Yes, hi there.  This may help.
          As I calm down from my rage and anger (lost TOO MANY FRIGGIN' hours on this I had allocated for another AWS Cloud Engineering project). No idea why or how my Adobe became corrupted to cause me to uninstall and reinstall...

          Win 11 Pro - HP zBook G6 - i7 - 32 GB RAM

          I ran that AdobeAcroCleaner tool

          Then uninstalled BOTH of these pices of garbage

          Next, I ALSO removed Adobe Genius Service software (not listed here now).

          THEN, I reinstalled ('without' restarting the PC)
           1) Acrobat 2017 (Pro)
           2) Adobe Reader

          All good to go. Pain in the damn bloody rear _ _ _ _.....

           

          I had also kept getting these two stupid error messages:

          • Can't uninstall Adobe Acrobat Pro - "No valid sequence could be found for the set of patches"
          • Not enough Resources

          While getting those messages, I had:

          a) 60% RAM available &

          b) CPU usage was only at 10%.

            I
            Israeltor
            Participant
            January 11, 2025

            Thank you!! This was the best method for my situation. Greatly appreciate your post.

            J
            Jayaratnam29297409nfwq
            Participant
            April 7, 2023

            I have same issue

            C
            CHRISTINE33666435vv2w
            Participant
            December 5, 2023

            Couldn't find any documentation that worked.  Revo Uninstaller was the option that finally worked.

            https://www.revouninstaller.com/revo-uninstaller-free-download/

              S
              Susan35661099yao6
              Participant
              February 24, 2024

              thank you it worked!

              N
              Nancy28354209rbor
              Participant
              February 10, 2023

              I have the same issue on a new HP laptop Windows 11.

              K
              Ken2744586325c5
              Participant
              December 5, 2022

              I have the same issue.  Would like to uninstall and reinstall, but can't.

              Ken H.

                John T Smith
                Community Expert
                John T SmithCommunity Expert
                Community Expert
                July 12, 2022

                Is this the link that didn't work?

                https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html to remove programs

                  U
                  User_of_internet_thingsAuteur
                  Participant
                  July 12, 2022

                  I have not seen this one, thank you! Will give this a shot tomorrow morning and post how it went. I really appreciate the response. 

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