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M
MaristMark
Participating Frequently
October 12, 2021
Answered

Cannot add image to PDF

  • October 12, 2021
  • 2 replies
  • 7799 views

We have had this issue come up with many end users.  We are using DC ver. 2021.007.20095 and when some users try to add an image to a PDF they get an "Unknow Error The selected image could not be converted and placed in the document".  I have tried this on more than one machine with different PDFs and image types.  I get the same results.  This is becoming a major issue and it seems to be something that has been going on for some time based on some of the post I’ve read.  Is there any solution to this problem?

This topic has been closed for replies.
Correct answer Atienss
Hello,

I recently came across an issue when trying to add an image to a PDF where I received the error message "Unknown Error: The selected image could not be converted and placed in the document." I wanted to share how I resolved this problem with everyone. If you have already found a solution, that's great, but I still wanted to share my experience.

I searched for a solution but couldn't find anything that worked. After several attempts, I discovered that the issue was related to the image file format. For example, when I tried adding a .png image, I encountered the error mentioned above. However, when I changed the image format from .png to .jpg, it worked perfectly. So, if you encounter this issue in the future, try changing the image format. I hope this tip helps you all. Have a wonderful day!
 

2 replies

A
AtienssCorrect answer
New Participant
June 11, 2024
Hello,

I recently came across an issue when trying to add an image to a PDF where I received the error message "Unknown Error: The selected image could not be converted and placed in the document." I wanted to share how I resolved this problem with everyone. If you have already found a solution, that's great, but I still wanted to share my experience.

I searched for a solution but couldn't find anything that worked. After several attempts, I discovered that the issue was related to the image file format. For example, when I tried adding a .png image, I encountered the error mentioned above. However, when I changed the image format from .png to .jpg, it worked perfectly. So, if you encounter this issue in the future, try changing the image format. I hope this tip helps you all. Have a wonderful day!
 
D
dctoledo
New Participant
August 31, 2024

This is just frustrating, I have tried everything still stuck with the error.

Amal.
Community Manager
Amal.Community Manager
Community Manager
October 13, 2021

Hi there

 

Hope you are doing well and sorry for the trouble. As described you are unable to add the image to the PDF and getting the above mentioned error message.

 

Please try to update the application to the recent version 21.07.20099 from the help menu > check for updates and reboot the computer once.

 

Also please try to create a new test user profile with full admin rights in Windows or enable the root account in Mac and try using the application there and check.

 

You may also check the correct answer marked in the similar discussion https://community.adobe.com/t5/acrobat-discussions/can-t-add-image-to-pdf/m-p/10471916#M141539

 

Regards

Amal

M
MaristMarkAuthor
Participating Frequently
October 13, 2021

I updated to 21.07.20099 and still have the same behavior.  This issue is happening on multiple computers under multiple Windows accounts.  All of the accounts have local admin rights. 

Amal.
Community Manager
Amal.Community Manager
Community Manager
October 14, 2021

Hi there

 

Would you mind sharing the small video recording of the steps you are doing and the sample image file that you are trying to add to the PDF, so that we can try to check it at our end.

https://helpx.adobe.com/document-cloud/help/sharing-pdfs.html

 

Regards

Amal

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