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Chris26378448j1qc
Participant
October 1, 2022
Question

Cannot convert PPT to PDF

  • October 1, 2022
  • 9 replies
  • 4073 views

I have Microsoft 365 Personal and Adobe Acrobat Standard DC (Version 2022.002.20212) and cannot convert a Powerpoint file to a PDF.  It worked several days ago but for some frustrating reason it does not work now.  The following error message appears - AN UNEXPECTED ERROR OCCURRED.  PDFMAKER WAS UNABLE TO PRODUCE ADOBE PDF.  No problems in converting MS Word and Excel, but not Powerpoint.  Please advise? 

    This topic has been closed for replies.

    9 replies

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    Elias264975383jxv
    Participant
    October 8, 2022

    I was able to do it just by saving it as a PDF, I just change the file name.PPTX to filename.PDF

    B
    Brian26412772hpcp
    Participant
    October 3, 2022

    Same issue here and I just got off a chat with Microsoft and they of course claim to know nothing about it and are saying it must be an adobe issue. They also told me I could use the export function instead of save as pdf but that is not working either. I can convert from Word and Excel just not from PPT.

      E
      Efrain26411487jrmi
      Participant
      October 3, 2022
      I tried the export function "create document PDF/XPS" and it worked. Thanks
      for sharing
        grafx78
        grafx78
        Participant
        October 3, 2022

        Sweet! Just tried that workaround myself and it preserved formatting/fonts/etc. Should do the trick for now until it's fixed 🙂

          E
          Efrain26411487jrmi
          Participant
          October 3, 2022

          Hi, same problem here. Ive spent many hours trying to find a way to solve the problem but it persists. My recomendation to carry on with work is to use "I love pdf" web site resources 

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            carol26393634iyr6
            Participant
            October 3, 2022

            I have tried I love pdf and several other online converters but none of them will convert correctly with what I work with, specifically hyperlinks. They all take away the font color and I'm not even sure all the links would still work in what I got back. That's why its critical they do fix this soon as I am getting really far behind on what I need to get done. 

            grafx78
            grafx78
            Participant
            October 3, 2022

            I contacted Adobe support this morning and they confirmed this is a known issue and cause is from the latest O365 update. It has been reported as a bug and is being worked on. Hopefully, if someone from the Adobe team comes across this post, they can share additional information.

              E
              Eric25757218fxkk
              Participant
              October 3, 2022

              I have having the same error and it just occured.  I have reinstalled both MS Office and Adobe Creative Cloud.

              Neither worked.  It's seems to be a legit issue between Adobe and Microsoft.

                grafx78
                grafx78
                Participant
                October 2, 2022

                Same issue here. Just spent two hours on two seperate desktops uninstalling and installing everything from Creative Cloud to O365 and the problem persists. I know it's app specific because it's happening on two computers, multiple presentations, regardless of conversion settings. Please help!

                  M
                  Mary Kay26394389y3e1
                  Participant
                  October 2, 2022

                  This seems to be an issue all the way around for many people.  It starts to change the PPT into a PDF and then says, "An unexpected error occurred.  PDFMaker was unable to produce the Adobe PDF." Super frustrating.  I did all of the tricks when you google the problem.  SOS.

                   

                    C
                    carol26393634iyr6
                    Participant
                    October 2, 2022

                    I also am having this issue, that all of a sudden I am unable to create a PDF from PPT and it worked fine just a couple days ago. This is a feature that is critical for my line of work and am now at a standstill. Please let me know how to fix this.

                      B
                      bernasconi19652272294hrh0
                      Participant
                      October 2, 2022

                      Me, too!

                      same error, how can i fix it?

                      Thanks

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