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renjuk25251227
Participant
March 19, 2018
Question

Cannot Find or Create the font 'JJISDE+ArialUnicodeMS'. Some Characters may not display or print correctly

  • March 19, 2018
  • 5 replies
  • 1566 views

We are observing a strange behaviour in Adobe Acrobat Reader affecting multiple users.

users when open PDF files, they get "Cannot Find or Create the font 'JJISDE+ArialUnicodeMS'. Some Characters may not display or print correctly."

These files work fine on browsers or other pdf applications, but we need a fix for Adobe reader as this is a mass deployed application.

This topic has been closed for replies.

5 replies

Legend
March 19, 2018

Thanks for confirming the version. There were some important font issues, but all these known font bugs are fixed in 2018.011.20038.

Dov Isaacs
Legend
March 19, 2018

Provide a sample file or we really cannot assist you. Also advise as to how the PDF file was created.

          - Dov

- Dov Isaacs, former Adobe Principal Scientist (April 30, 1990 - May 30, 2021)
renjuk25251227
Participant
March 20, 2018

i cant share the file because its a very sensitive file,we got it from one vendor,but the same file can open in other pdf reader.

Legend
March 19, 2018

Exact version?

renjuk25251227
Participant
March 19, 2018

Version 2018.011.20038

renjuk25251227
Participant
March 19, 2018

Acrobat Reader DC

Legend
March 19, 2018

Exact Reader version?