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Cannot open files on the network server.

Forum|Forum|12 years ago
October 30, 2013
12 replies
139394 views

Folks:

I have a user running Acrobat X Pro. The program works fine in all respects except one: When he tries to open a PDF that is on the server, he gets an error message:

"There was an error opening this document. This file cannot be found."

He has NO problem opening the same file from within Acrobat. He cannot open it from an Explorer window or directory listing.

In a related problem, if he tries to open a file or folder using the mapped drive letter, he gets an error message:

"Windows can't find 'G:\'. Check the spelling and try again."

So this all points to a problem related to Acrobat not recognizing the computer's drive mapping --- but this problem does not exist on any other workstation on the network (all Win8 virtual machines using Acrobat Pro X). But I cannot figure out what the problem is.

Any help? Please?!?

Thanks!

Micah

This topic has been closed for replies.

Correct answer Israel2886370933vg

I have found a solution for this one. Maybe this will also work for you.

1. I go to the location of the app > right click then properties > go to compatibility tab > change settings for all users > uncheck the run this program as an administrator then apply then ok

2. Open the app > Click file then open > type \\serveraddress\filename > then it will ask you if you trust the location and allow the file to be open> just click allow.

I hope this works for you

Israel2886370933vg

Participant

I have installed Adobe Acrobat 2020 on my PC. I can open files on my local drive but I cant open directly from a network. I need to place the file first on my local drive before it can open. What I did was, I go to the location of the app > right click then properties > go to compatibility tab > change settings for all users > uncheck the run this program as an administrator then apply then ok

Israel2886370933vgCorrect answer

Participant

I have found a solution for this one. Maybe this will also work for you.

1. I go to the location of the app > right click then properties > go to compatibility tab > change settings for all users > uncheck the run this program as an administrator then apply then ok

2. Open the app > Click file then open > type \\serveraddress\filename > then it will ask you if you trust the location and allow the file to be open> just click allow.

I hope this works for you

C

CDC of34712238b0hv

Participant

So we've had this start happening with one user running Acrobat 2020. If he opens File Explorer and tries to double click the file on a network share he gets an error stating "There was an error opening this document. This file cannot be found.

If he tries opening within Adobe he cannot see ANY network drives. He can type in the UNC and it will then open it... this is not going to work.

If I change the compatibility tab and uncheck run as administrator it will open the file from File Explorer however, within 20 seconds he gets a "Configuration error" popup stating "A problem has occured with the licensing of this product. Restart your computer and re-launch the product. Error: 213:11. With the run as administrator unchecked he can also see the netork drives in Acrobat using File->Open but the error immediately pops up and closes the program.

I've had ZERO success speaking with anyone at Adobe Support so far.

M

mythicalgaming

Participant

Hey folks, just to leave my little contribution. A whole decade and 12 versions of Acrobat after this post was created, I'm still having this issue. Mapped network drives work for all file types except pdf files. Got it to work by going to Adobe Acrobat preferences and disabling Security (Enhanced) as some people recommended above.

W

Wen L

Participant

My Soln't (Might need your system administrator to do this)

under security tab, add "Creator Owner" to the root of folder (OR any specific Location) and grant it FULL permission

also grant yourself Full permission

Faisal Chandle

Participant

Hi,

I had a similar problem wherein i couldn't access files on a shared drive unless i copy them to a local drive. i am using Acrobat XI.

This appears to be a bug because Reader completely ignores the Trust settings menu for trusted sites or files and refuses to load even PDFs from those trusted locations.

The way it worked for me is to disable protected mode under preferences-Security enhanced-uncheck enable protected mode at startup (although this defeats the whole purpose of security this tweak worked for me)

S

STEVE288762839604

Participant

This worked for me in 2023.

S

SenatorIvy

Participant

I was having this issue. Turning off sandboxing fixed it.

EDIT: also I had to disconnect and remap the network drive that it was loading from for whatever reason.

EDIT2: User rebooted at the end of the day and it broke the fix.

EDIT3: Changing the maps from a hostname to an IP seemed to fix the issue again, however re-adding subsequent maps by IP then broke it again.

A

Anonymous

I have this issue as well. Unfortunately, I ALSO have Error 16 at the same time, which can seemingly ONLY be fixed by running as administrator. Running as administrator allows me to access files on my hard drive without issue, but I am completely unable to access network locations or open network files through Acrobat.

Disabling "run as administrator" allows me to open files both on my computer and on the network, however, a few seconds later, Error 16 pops up and closes Acrobat. I've tried all other Error 16 fixes, including modifying permissions on SLStore and Adobe PCD, Cleaner and reinstall, and a few others.

I also recently updated to Windows 10.

N

n_looijschelder

Participant

Right click -> Properties. Disable 'Run as administrator'.

Fixed the problem for acrobat pro 10 with windows 8.1.

D

DMonks1890

Participant

This fix worked for me. Thanks n_looijschelder

Windows 7 Pro

Acrobat XI Standard

Windows Server 2008R2

"Right click -> Properties. Disable 'Run as administrator'."

D

ddd1212!!!!

Participant

In Acrobat go to Edit --> Preferences --> Security (Enhanced)

if you uncheck the Enabled box it wont really do anything. What you have to do is in the Enhanced Security Window add the shared folder path.

Just tried this on Acrobat Standard 9 and it worked flawlessly.

wpmadison

Participant

This has to be an issue with Adobe. I have a client that once the newest update gets applied, they cannot open a PDF from the server. This is Adobe Acrobat and they are running a Windows Server 2012.

brianyum

Participant

I just resolved this same issue for one of our users here.

Most likely you:
1. can see your network drives under start > computer > network location
2. but can't see these network drives when you try to do a 'file > open' under adobe acrobat

This means you have a compatibility mode conflict.

to resolve:
1. right click adobe acrobat > properties > click on compatibility tab
2. uncheck "run this program in compatibility mode for" (it will most likely say windows xp)

you should now be able to open files from your network drive.