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anthonyp410
anthonyp410
New Participant
July 31, 2018
Answered

Cannot open PDF's in IE. Error 0:104

  • July 31, 2018
  • 1 reply
  • 40214 views

I cannot open PDF's through Internet Explorer. I get the following error message: "There is a problem with Adobe Acrobat/Reader. If it is running, please exit and try again (0:104)". I currently have Adobe Acrobat Pro DC Version 2018.011.20055. I ran a repair of the installation, I have Adobe Acrobat set as the standard software to use for PDF's, I tried with Adobe running and closed. No matter what, I keep getting the same error message. It works in Edge but not IE 11. How can I get PDF's to open in IE 11 as it did before?

Correct answer jane-e

My company does not allow the use of Edge. IE is the current standard and all internal URL's re-route to IE even if opened in Edge.


anthonyp410  wrote

My company does not allow the use of Edge. IE is the current standard and all internal URL's re-route to IE even if opened in Edge.

You are part of the 1.8%:

https://www.w3schools.com/browsers/browsers_explorer.asp

If Adorobat​'s suggestions did not work, you may need to try the Microsoft forum.

Are others in your office having the same problem, or is it just your machine?

1 reply

Adorobat
Community Manager
AdorobatCommunity Manager
Community Manager
August 1, 2018

Hi Anthonyp410,

As per the issue description mentioned above, you are receiving an error when tryinng to view pdf in IE, is that correct?

Please try following troubleshooting steps:

1- Reboot the machine once if you haven't already and try again.

2- Reset Preferences for Acrobat using the steps given in this link: How to reset Acrobat Preference settings to default.  reboot the machine after resetting preferences and try again.

3- If you also have Adobe Reader installed on the machine, uninstall the application and check.

4- If that doesn't work, try resetting Internet explorer settings and check.

Let us know if you need any help.

Shivam

anthonyp410
anthonyp410Author
New Participant
August 1, 2018

Hi Shivam,

I tried all the above and it did not solve my problem.

Adorobat
Community Manager
AdorobatCommunity Manager
Community Manager
August 7, 2018

Hi Anthonyp410,

Could you try disabling Adobe Reader add-on in IE, relaunch IE, enabling it again and check if that helps? Refer to the steps given in the following link for the same: Display PDF in browser Adobe Acrobat, Acrobat Reader

Let us know if you need any help.

Shivam

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