Participant

Answered

Cannot Print Any PDF file - MacOS High Sierra 10.13.2 Error can't open /private/var/spool/cups/tmp/

Forum|Forum|8 years ago
December 27, 2017
17 replies
60290 views

MacOS 10.13.2

Adobe Pro DC 2018.009.20050 - no further updates are available to download

Printing to HP Deskjet F4280

Had no problems with pdf printing before, ever.

All MacOS print drivers up to date; no further HP drivers available; no PDFs print at all.

All other apps print - Word, multiple browsers, test prints from the print utility, etc.

Update: Printing works when printing using Preview -- but not native Adobe Pro DC.

Please help.

--Thanks, Russ K

Title and Message was edited by: Russ Krauss

Message was updated by: Russ Krauss

Correct answer

Solved with the new update mac os x 10.13.6

Anthem Professional

Participant

I am having this problem suddenly after updating MacOS to Sequoia15.1.1 (24B91). Two weeks ago I had no problem. I can print any pdf from the Chrome Adobe View but if it is a downloaded form or other type of pdf on my desktop/drive, etc. It will not print. I have updated all drivers for my brother and completed a firmware update and still nothing. The full error is as follows, but I am not trying to create a PDF I am trying to PRINT a PDF. Please help!! All business is on hold until this is fixed. Thank you!

Could not create PDF from:

/var/folders/wq/gs86y8zs2_96hf1_zgq868k80000gn/T/PSYs3dhy.tmp

Using Adobe PDF Settings: High Quality Print

see the log file for details.

Sheila Williamson

I am trying to print the attached document for my W9 so I can sign it.

SheilaW.

W9.pdf

B

BikerKam

Participant

I also can no longer print PDF's saved on my MacBook Pro to my HP Printer. I am running MacOS Sequoia Version 15.1.1 (24B91), with Adobe Pro Build: 24.5.20320.0 and printing to a HP ColorLaserJet MFP M283. When I click print from Adobe, the printer sounds like it is about to start printing but then stops. There is no error message. It was all printing fine on Fri 3-Jan-2025 but stopped printing on Sat 4-Jan-2025. As a workaround, I can print the same PDF from the same MacBook and HP printer using the Preview app. I have uninstalled and then reinstalled Adobe Pro and shut down / restarted the MacBook with the PDF print issue remaining. The driver on HP Printer is the latest v3.0. Microsoft Office apps MS Word, MSExcel are printing from the same MacBook to the same HP printer with no issues.

J

Jean5E4F

Participant

Does anyone have any new real solutions? I use Mac OS10.14 and had no problem with 10.13. It affects both Acrobat and Indesign. I have re-installed the printer, re-set it, but no luck. I use work-arounds such as printing from Preview, in bitmap, but it adds extra work several times a day. Surely someone in Adobe knows a solution? Or is this the future way for Adobe users to print - not to use Adobe.

janes_p

Inspiring

I am on macOS 11.6 now (Big Sur), and the issue is still unsolved. Adobe doesn't care despite several feedbacks.

E

Elke26341806hdfg

Participant

I WAS on macOS 10.14, Adobe DC printed fine via USB and airpint, I upgraded to 10.15, then my PWD was not any more accepted when screen went on pause, they told me, I had to upgrade to 10.16 -same- so I downgraded from Backup to 10.14 and see:

ADOBE cannot open private/var/spool/cups/tmp

AND: endless reinstallations and set backs from printers Adobe Apps SMC in various combinations endless CHitChats with Apple, Chatbots from Adobe, Brother have not led to a change....

It is definitely the wonderful Apple-World which is overcome and started to fall apart - and for us time to live with the mesaage that this and that is not working as we learned from MS - shame

J

James Hayward

Participating Frequently

For me it was printing from InDesign with default settings. I would get the error unless I printed as bitmap.

I was able to fix this issue and replicate it numerous times by disabling the Email Shield in Avast for Mac's Core Shield section. No idea why the File Shield wouldn't be the culprit but whatevs. This one was driving me nuts. Now on to Avast's site to report it to their devs. Onward and upward.

vileta

Participant

Thank you for posting this tip!

I encountered the problem using InDesign + Mojave as well. Tried updating printer driver, reset printer system, manually deleting and re-adding the printer. Still had the problem.

Only using the "Print as Bitmap" option under "Advanced" allowed me to successfully print.

sonofmrsnak

Inspiring

10.14.6 and same problem with PDF files. Everything updated Thanks for the tip to use Preview. That works great! Fantastic to use my Brother printer again for PDFs.

janes_p

Inspiring

I have the same effect (see my forum entry) - it occured to me the first time after I upgraded to macOS Catalina. I have followed up a few times with Adobe through DM.

M

Mike Diehl

Known Participant

"Print as image" -- did the trick for me. Much easier than reinstalling the OS, and all that that entails. Thank you Markthemoment.

Abambo

Community Expert

Print as image does 2 things:

It rips the PDF content using Adobe's built in ripping engine.
It sends a picture to the printer.

In general, when "Print as image" works, that would mean that anything that does not work is not connected to Acrobat and the printing subsystem controlled by Adobe.

I wouldn't have guessed this as a solution to be honest.

ABAMBO | Hard- and Software Engineer | Photographer

pruyn

Participant

I hope this is fixed soon. Some pdfs that are printed from the internet do print. Those attached to emails generally do not unless you change the preference to view with PREVIEW. This is a real pain. I have talked to Adobe Support and to Apple Support, no relief in site.

MAC OS 10.14.2

Adobe Reader & the New Adobe Acrobat

Epson ET -4750 Printer with updated drivers.

Abambo

Community Expert

pruyn wrote
Some pdfs that are printed from the internet do print.

Printing from inside a browser does use the internal browser's PDF engine, not Acrobat.

ABAMBO | Hard- and Software Engineer | Photographer

l3ernie

Participant

Same problem here,

Running High Sierra 10.13.6, so i don't know how to reinstall the same upgrade

using 2 epson wf 3620 and Stylus b1100 and a Brother dcp 7030

2 days ago everything was working, yesterday Acrobat 9 Pro stopped printing

same error code "Stopped - Can't open /private/var+spool/cups/*********"

does anyone tried to install a new Acrobat to see if it fixes the issue ?

J

joewantstoprintpdf

Participant

2 years later and the problem is still not fixed

While trying to print a pdf from Adobe Acrobat DC version :

Architecture: x86_64

Build: 19.10.20069.311970

On OSX 10.13.3, that I can't update to keep compatibility with other softwares.

To an epson L360 printers

It results in an error "Stopped - Can't open /private/var+spool/cups/074ec8c4fbab0"

Printing PDF works perfectly fine with OSX preview app, it is 100% Adobe incompatibility with OSX

M

Markthemoment

Participant

Dear all,

the issue seems pretty unpredictable. According to our tech gurus here it doesn't arise if you have a postscript driver, but not all printers have such a thing. My Brother Laser does not.

In my case, the issue has just disappeared with the latest upgrade to Mojave. But since this problem seems to affect people so randomly, I'm not sure this is an improvement to Mojave or just a system change on my MacBook Pro that happens to have allowed Adobe to work.

A work around is to print from Preview, or to print as image from Adobe.

Mark

Abambo

Community Expert

Markthemoment wrote
In my case, the issue has just disappeared with the latest upgrade to Mojave.

Well that looks like an OS induced problem!

ABAMBO | Hard- and Software Engineer | Photographer

F

franksj1

Participant

I also am having this issue. I'm amazed at the folks here who want to suggest it is something other than an Adobe Issue.

Rather than run down all the specifics of my situation, how do we expedite this to Adobe to get their attention. Here are some facts that make it seem to be an Adobe app problem.

We can print PDFs fine through other applications (not a PDF corruption problem)

We can print other documents on the same printer just fine (not a printer problem)

I can't print PDFs from Adobe's own application!

I'm running Mac OSX 10.14.2

Adobe Acrobat DC:

Architecture: x86_64

Build: 19.10.20064.311007

AGM: 4.30.83

CoolType: 5.14.5

JP2K: 1.2.2.42216

Someone at Adobe please respond.

N

nigelbhants

Participating Frequently

Same issue since upgrading to Mojave in December 2018. Have tried driver reinstalls, installing acrobat and reinstalling, multiple system reboots, printer restarts, resetting the printer network settings and multiple other possible solutions, all to no avail. Can print from others apps, just not from Acrobat. Can also print pdf files from Preview with no problem. No prepared to reinstall my whole OS for this. Adobe need to sort it!

Abambo

Community Expert

What Acrobat and version are you using (as stated in the other thread: please do not answer « latest version », the dot version is needed)?

What is your printer?

(Why are you thinking the problem lies with Adobe and not with Apple or the printer driver? Is the printer driver specifically for that OS version?)

ABAMBO | Hard- and Software Engineer | Photographer

N

nigelbhants

Participating Frequently

I am using Acrobat Pro DC version 2019.010.20069.

Current OS is MacOS Mojave 10.14.2

Printer is an Epson WF-7620 which has been working fine until the upgrade to Mojave. I have uninstalled and reinstalled latest drivers multiple times and all associated Epson software. I have tried both the "generic MacOS installed driver and installing the current one direct from the Epson web site. Same results each time.

The pdf files will print from Preview.

All other types of file print without problem; e.g. Microsoft Word and Excel docs and photo files from Lightroom.

The only printing problem is printing pdfs from Acrobat Pro DC.

Hope this may help identifying the problem. Willing to try other options...