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russk71502872
Participant
December 27, 2017
Answered

Cannot Print Any PDF file - MacOS High Sierra 10.13.2 Error can't open /private/var/spool/cups/tmp/

  • December 27, 2017
  • 17 replies
  • 60290 views

MacOS 10.13.2

Adobe Pro DC 2018.009.20050 - no further updates are available to download

Printing to HP Deskjet F4280

Had no problems with pdf printing before, ever.

All MacOS print drivers up to date; no further HP drivers available; no PDFs print at all.

All other apps print - Word, multiple browsers, test prints from the print utility, etc.

Update: Printing works when printing using Preview -- but not native Adobe Pro DC.

Please help.

--Thanks, Russ K

Title and Message was edited by: Russ Krauss

Message was updated by: Russ Krauss

    Correct answer

    Solved with the new update mac os x 10.13.6

    17 replies

    Show previous replies
    A
    Anonymous
    Correct answer
    July 11, 2018

    Solved with the new update mac os x 10.13.6

    G
    goblonde1
    Participant
    October 2, 2018

    Interesting to hear that the problem was solved with the update to mac os x 10.13.6 - I cannot confirm that.

    I am running 10.13.6 on my workhorse 2017iMac, and I can print just fine to my HP laserjet pro-MFP M277c6 from all other apps, but not when working in Adobe Pro DC. Keep getting error message /,SFCompactDisplay-Heavy

    Any new solutions that I might have missed?

    C
    CDunn
    Participant
    October 13, 2018

    Goblonde1 - I have been running OS High Serra 10.13.6 on my imac and just the other day ran into the PDF not printing problem.  I can print other files on both network printers (canon and HP) but not pdf opened in Adobe Reader - just get "stopped  -Can't open "/private/var/spook/cups/tmp/xxxxxxxxx".  What is going on?

    michaelm66750466
    michaelm66750466
    Participating Frequently
    June 28, 2018

    I use an HP OfficeJet 8720 All-In-One with my MacBook Pro.  Acrobat quit printing pdf's after I installed High Sierra.  Worked under Sierra.  No prob.  Every other app prints fine.  Apple had me uninstall and then reinstall Acrobat, as mentioned in one of the earlier replies here.....resetting printer system using the steps given in this link: OS X El Capitan: Reset the printing system.

    A complete waste of my time.  I got nada.

    There is a work around:

    1. Right click the file
    2. Select Open File
    3. select Other located at the bottom of the menu.  This will open a new Finder window for you to select another app to use to print the file. Mine worked with Chrome.

              -OR-

             As an alternative you can right click and select Get Info. Change the Open With section to whichever program you are already able          to print from.  You may also select the Change All...to have all your pdf's open with this app from here on out.

    I have to admit that I find it absolutely ridiculous that we would have to go through all these gyrations to simply a pdf to print.  Come on Adobe, you've made plenty of money off of us and we deserve a fix.

    I stepped off my soapbox for now.

    C
    CDunn
    Participant
    October 13, 2018

    Thanks for the hint on opening PDF with another app.  have wasted so much time with this problem - Can't open "/private/var/spook/cups/tmp/xxxxxxxxx.  This just started a few days ago and is killing me.

    B
    bookmark58
    Participant
    December 12, 2018

    I have the same issue on Mojave with brother printer and adobe. I just reinstalled Mojave and it generated this new issue. If anyone finds a solution other than the workaround I would be very grateful.

    carlospkickboxing7
    carlospkickboxing7
    Participant
    June 23, 2018

    Hello Community,

    I am also unable to print from Adobe Acrobat Pro XI and when I try to use preview it says its not supported. Any update on a solution? Is Adobe working on it with Apple? I have reinstalled my printer, reset printers, etc and nothing fixes the issue. I continue to see the message:

    Printing - Can't open "/private/var/spool/cups/tmp/00d635b31c1a1."

    I am using an Apple MacBook Pro 13" 2016

    Running macOS High Sierra Version 10.13.5

    Adobe Acrobat XI 10.0.23

    HP Officejet Pro 8600 Plus

    All are running the latest and most updated SW

    Any help is appreciated, thanks!

      D
      Dr__Sweet
      Participant
      June 4, 2018

      I am having the same problems on my MacBook Pro. My error is "Stopped - Can't open "private/var/spool/cups/tmp/xxxxxxxx". I uninstalled Acrobat, rebooted and reinstalled with the identical error listed. Printers are all fine in that I can print from all other applications. Looking at the comments above, issues have been present for over five months. This is clearly an Adobe-Apple interaction problem that should be patched immediately. Preview is my work-a-round for now.

      lixpas
      lixpas
      Participating Frequently
      March 23, 2018

      I have the same problem. It started ~week ago. I can't print PDFs on my printer.

      I 'm connected to 2 network printers:

      - HP Color LaserJet CP2025dn

      - OKI C511

      I can print anything on the HP printer (however, this is an old one and has limited supplies), but starting recently I cannot print any PDFs on the default OKI printer returning error:

      "The file '/private/var/spool/cups/tmp/xxxxxxxxxxxxx' could not be opened."

      (the file name xxxxxxxxxxxxx changes everytime)

      There is only one file within /private/var/spool/cups/tmp/ that doesn't change and it has a different name to the ones Acrobat is trying to access.

      Other applications besides Adobe Acrobat (e.g. Word, Preview...) don't show the same symptoms and can print on OKI printer.

      This is my setup:

      MacBook Pro (13-inch, Mid 2012)

      Processor 2.5 GHz Intel Core i5

      MacOS High Sierra 10.13.3

      Adobe Acrobat Pro DC 2018.011.20035 (build 18.11.20035.264580)

      Following similar threads:

      Adobe Reader 9.1.3 Doesn't Print on Mac 10.5.8 | Adobe Community

      Cannot Print Any PDF file - MacOS High Sierra 1... | Adobe Community

      Can't print from Acrobat Pro DC and MacOS 10.13.1 | Adobe Community

      https://www.experts-exchange.com/questions/29009104/Unable-to-print-PDF-document-on-Mac-laptop.html

      openSUSE Forums

      I have tried:

      - reinstalling Acrobat with and without using the Adobe Acrobat Cleaner Tool

      - reinstalling the printer driver

      - reinstalling the printer

      - resetting the printer system

      - changing the /private/var/spool/cups/tmp/ folder permissions:

      $ sudo ls -al /private/var/spool/cups/tmp/

      total 8

      drwxrwx--T  3 root  _lp  102 23 Mar 15:09 .

      drwx--x---  10 root  _lp  340 23 Mar 15:09 ..

      -rw-r-----  1 root  _lp  2801 23 Mar 15:07 01d635ab6b7ad

      Is there anything else I can do about this?

        J
        jenniferj78387964
        Participant
        March 26, 2018

        I'm having the exact same situation that started on 3/16/2018. Running MacOS 10.13.3 on a 2014 Mac Mini. Every other application works perfectly.

        This is definitely an Adobe issue as I am able to print from another PDF editor.

          M
          mickeyh429
          Participant
          April 16, 2018

          There's no need to recover anything. Simply reinstall the system over your exisiting and problematic one, and all the files and applications are preserved. The installer just reinstalls the systems files, correcting those that are damaged or missing.


          I'm having the same problem as everyone else in this thread, so I followed the latest advice, i.e. reinstall Mac OS High Sierra 10.13.4.  Now the print error went from "Error can't open /private/var/spool/cups/tmp/" to " Printing - ERROR: /.sfCompactDisplay-Heavy".

          This latest error message is the same as what oBoyleRules (above) mentioned.  Any other suggestions out there to help me fix this problem since I've tried everything listed above?

            O
            oBoyleRules
            Participant
            January 19, 2018

            No that is not my error message. I have already shared the error message in my original post. Please take the time to read my original enquiry as all needed info to troubleshoot is provided there.

            Abambo
            Community Expert
            AbamboCommunity Expert
            Community Expert
            January 19, 2018

            You should have created a new forum entry then. I will try to branch when I have time to take care of this.

            ABAMBO | Hard- and Software Engineer | Photographer
            Adorobat
            Community Manager
            AdorobatCommunity Manager
            Community Manager
            January 16, 2018

            Hi Russk,

            Sorry for the delay in response.

            Are you still facing this issue? If yes, try resetting printer system using the steps given in this link: OS X El Capitan: Reset the printing system

            If that doesn't work, download cleaner tool from here: Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs , reboot the machine, install Acrobat Pro DC from here: Download Pro or Standard versions of Acrobat DC, 2017, XI, or X , reboot the machine and try printing pdf files again.

            Feel free to update this discussion if you need any help.

            Shivam

            R
            royf6686982
            Participant
            May 16, 2018

            Hi - I have tried all the above options listed on this page and still receive the error message when printing to a HP colorlaserjet printer, "ERROR:/.SFCompactDisplay-Heavy".  I also have the latest version of Parallels installed on my MAC and do not have a problem printing from Acrobat in Windows 10.  It's ridiculous that an Adobe product such as Acrobat cannot print properly on a MAC.  I visited Apple and they updated everything on my MacBook Pro which is running High Sierra 10.13.4.  This is clearly a MAC problem as it works perfectly on Windows running in Parallel.  All of my other MAC applications print perfectly.  Now that I have re-installed everything, what do you recommend?  I use Acrobat to edit PDFs and it's silly to edit a document in Acrobat, and then have to launch a non-Adobe  program to actually print that document......

              D
              default8szdkmc37sbk
              Participant
              October 24, 2020

              I just started having this problem today.  My computer was printing just fine yesterday and today I get this same message "The file '/private/var/spool/cups/tmp/003445f9ff144' could not.....".  I have tried printing on different applications with none of them working.  I have sent my document to my iphone and it prints out fine from the iphone.  I have downloaded the latest operating system for my mac and I have uninstalled Adobe and reinstalled it with no difference.  It makes no sense as to why it worked fine yesterday and not today.  I'm using Mac OS Catalina 10.15.7 now.  Any help would be greatly appreciated as I really don't want to have to buy a new computer at this point.  Thanks so much!

               

              Dan

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