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francisluk
francisluk
New Participant
March 30, 2022
Question

Cannot Print from SAP PDF print preview

  • March 30, 2022
  • 2 replies
  • 8641 views

Dear,

 

Just notice a problem when trying to save the PDF from the PDF print preview window from SAP. 

I'm using the command PDF! to change the smartform from the standard print preview to a PDF which works normally and the PDF can be displayed correctly. When I try to save the PDF by clicking the 'Save' icon in the pdf toolbar, it just got no response, no save dialog is displayed and the preview becomes a blank page.

 

Appreciate if any advise can be provide on how this can be fixed.

 

Thanks,

Francis

This topic has been closed for replies.

2 replies

M
Michael22153645x3ko
New Participant
March 31, 2022

Hello Francis,

 

we have the same issue with the DC Reader and SAP GUI 7.60 after the Reader was patched.

For 64-Bit Installations I haven't found a solution yet. The only thing that hepled was to install Adobe Reader DC in a 32-Bit Version. The best results I had with 21.007.20099.

For every "blank" page an event were created in the event log from windows

-----------------------------------------------------------------------------------------------------------------------

Name of the corrupted application: AcroRd32.exe, version: 22.1.20085.0, timestamp: 0x621fcc7a.
Name of the corrupted module: AcroRd32.dll, version: 22.1.20085.0, timestamp: 0x621fcc76
Exception Code: 0xc0000005
Error offset: 0x001268c4
ID of the faulty process: 0x1468
Start time of the faulty application: 0x01d844fd577a7f68
Path of the corrupted application: C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\AcroRd32.exe
Path of the corrupted module: C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\AcroRd32.dll
Berichtskennung: fa43388c-41b8-48c3-a116-7504999d3d46
Full name of the corrupted package:
Application ID relative to the corrupted package:

-----------------------------------------------------------------------------------------------------------------------

 

I hope Adobe may help us to troubleshoot this issue.

 

Best reagrds,

Michael

 

D
DeanUtian
Adobe Expert
March 30, 2022

Hi Francis,

I'm not clear exactly what SAP is. However, my adviceis if it was working before, a simple restart may work. I'd reboot your computer as that could clear an issue. If it still occurs, include some screenshots to explain what's happening.

francisluk
francislukAuthor
New Participant
March 30, 2022

Dear Dean,

 

The PDF can be displayed.

 

Howerve, after I click the save button, it becomes 

I'm now using Acrobat Reader DC (64-bit) ver 2022.001.20085 and SAP GUI 740

 

Regards.

D
DeanUtian
Adobe Expert
March 30, 2022

What happens when you click the print icon?

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