Cannot Print PDF

Hello - I've encountered a weird issue where a pdf I made in Canva does not print when I try to print in Adobe Acrobat. It takes me to the printer settings but when I hit print, it makes me resave it and it says it's sending to printer but it never prints. I checked in the printer queue and it never shows up. However if I drag the pdf into the web browser - I can print it fine. 

Is there a setting that needs to be adjusted or is this a weird bug? I know Canva is not ideal but the person I am sending this to does not know how to use adobe products and they will need to print these docs. I do not want them to encounter this issue. Any advice would be appreciated! Thanks.