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habiba15072903
habiba15072903
Participating Frequently
June 10, 2020
Question

Cannot print PDFs through Adobe DC on a Mac

  • June 10, 2020
  • 3 replies
  • 2091 views

Hi all,

 

After a long support call I was told that the only way Adobe Acrobat DC can print on a Macintosh was to choose 'print as image.' When I questioned the veracity of this during the support call, I was told unequivocally that if using a macintosh I had no other option to print. I'm coming to the community becasue that seems impossible to me--is it true? Aren't I supposed to be able to print at full resolution in the correct manner with this software?

 

Using latest verision of Adobe DC and creative cloud. Mac OS 10.14.6.

 

Before updating creative cloud I was able to print fine, but after updating last week I no longer can print documents through Adobe. When I go to print it flashes in the printer queue and then disappears and nothing prints.

I can print the exact same documents through any other program (preview, safari, chrome, etc). They just wont print through Adobe. I uninstalled and re-installed. I re-installed my printer drivers. I removed and re-added the printer (again, the printer works fine with every other program, and it prints pdfs fine as long as they are not being printed through Adobe). 

 

Printing as image does indeed work...but again, it feels like I'm not actually fixing the issue. 

Thanks for any insights!

 

3 replies

R
Richard35401702j91f
New Participant
August 25, 2024

I have this same exact issue. Every PDF prints using other programs (including Preview in the finder) and every other program prints except for PDFs printed using Adobe.

    S_S
    Community Manager
    S_SCommunity Manager
    Community Manager
    August 25, 2024

    Hi @Richard35401702j91f,

     

    Hope you are doing well. Sorry for your experience with Acrobat!

     

    Are you on the latest version of Acrobat? Please see if you are on version 2024.002.21005.

    Also, please let me know the following:

    1. The printer model and driver details are on your end. 
    2. How is the printer connected? (IP, name, wired, PCL, PS)
    3. Is this happening for multiple files or some specific files. If specific files, can we get 1 sample file?
    4. How are the files created? This can be checked in PDF Producer field in File-> Document Properties.  
    5. Has the issue started appearing recently?
    6. Would you mind sharing a screen recording video of the entire event that happens when you try to print?

    Look forward to hearing from you.


    -Souvik

    R
    Richard35401702j91f
    New Participant
    September 21, 2024
    Thanks so much. This lack of adobe’s being able to print started a couple of months ago.

    So yes, I am on that version:
    [Image]

    I am using a Mac Studio. OS Sonoma 14.6.1. So now I am seeing some documents print but not others.

    Printer is wired via ethernet. The printer is an HP Color LaserJet Pro MFP M479FDW.

    The printer will print all documents using other apps, but not all documents using Adobe Acrobat Pro.

    It also will print all PDF’s wirelessly via Preview or other apps, but when I try to print using Adobe Acrobat Pro, it shows it’s queued in the printer briefly with a badge and then disappears without printing:

    [Image]
    So it looks like now I do have several documents that will now print (sorted here by PDF version in the Producer/Version field) –
    [Image] [Image] [Image] [Image] [Image] [Image]


    But others that still won’t if printed by Acrobat, but will print by Apple’s Preview –
    [Image] [Image] [Image]

    None of the documents have been created by me.

    (I don’t know how to do a screen video recording?)

    Thanks.
    JR Boulay
    JR Boulay
    Community Expert
    June 10, 2020

    "that seems impossible to me--is it true?"

    Fortunately not!
    It would trigger a revolt among all printing professionals.

    😉

    Acrobate du PDF, InDesigner et Photoshopographe
    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    June 10, 2020

    Hi Habiba,

     

    we are sorry for the trouble and the experience with the assisted support. As described you are not able to print the PDF unless printing as image.

     

    Do you get any error message when you try to print the PDF? If yes, Please share the screenshot of the same for better understanding.

     

    Is this a behavior with a particular PDF file or with all the PDFs? Please try to print a different PDF file and check. If its a file specific issue please share the file with us for testing.

     

    Please make sure you are using the latest version (20.009.20067) for Adobe Acrobat/Reader DC. Go to Help > Check for Updates. Also, please try updating the printer driver and firmware and see if that makes any difference.

     

    As you have already tried most of the troubleshooting without any success. Please try to create a new test user profile with full admin rights or enable the root account in Mac (https://support.apple.com/en-us/HT204012) and try using the application there and check.

     

    Let us know how it goes.

     

    Regards

    Amal

    habiba15072903
    habiba15072903Author
    Participating Frequently
    June 11, 2020

    Many thanks for your reply. 

    --there is no error or warning message. It simply does not print. It will pop up for an instant on the printer queue and then immediateu disappear. When printing from another program the document will appear on the queue and go through the normal ' waiting for printer', 'sending document to printer', 'printing page 1 of x' etc etc

     

    --it is the case for all PDFs. Every pdf I have including the 'welcome to adobe acrobat' pdf will print fine in any other program but will NOT print through adobe. 

    --I have updated everything and un-installed and reinstalled everything. Adobe reader, creative cloud, printer drivers, and I have removed and re-installed the printer itself through Apple system preferences. 

    --with the help of adobe support I have indeed tried creating a test profile. It did not help the issue. In the fresh test profile on my computer ever pdf I own prints perfectly fine from any program EXCEPT adobe reader DC. 

    --to be clear, adobe support told me that this is a problem for all Macintosh computers and that there is no way to print other than printing as an image. 

    I'm happy to try anything you suggest. 

    habiba15072903
    habiba15072903Author
    Participating Frequently
    June 11, 2020

    It also is worth noting that PDFs print through Adobe on a different computer with no problem on the same printer. 

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