Cannot save in PDF/A format. I already have preflight profile.

[ArwenAckerman]

Hi Everyone. I cannot save my PDF file to PDF/A format. The error indicates "No output intent". I have already followed the steps in creating the output intent but still no positive result. Anyone can advise any other solution for this issue? Thanks

[Kris38274894ji84]

Similar issue... Come on Adobe. 

[Kris38274894ji84 · Accepted solution]

Found a solution that works:

1. Turn off "Enable protected mode at startup"
2. Close Adobe
3. Delete the folder Preflight Acrobat Continuous (%APPDATA%\Adobe\Acrobat\Preflight Acrobat Continuous
4. Open Adobe
5. Turn back on "Enable protected mode at startup"

[S. S]

Hi @Kris38274894ji84,

Hope you are doing well.

Thanks for letting us know what worked for you.

Marking this as the correct answer for future users to use as a reference.

-Souvik