Cannot save reader extended pdf in diff ver & platform acrobat

Forum|Forum|3 years ago
January 9, 2023
6 replies
6696 views

Our company generally create pdf forms on Adobe Lifecycle CS2 .

And after finish we using Adobe Acrobat save reader extended pdf to let Adobe reader can save form .

Today we cannot save save reader extended pdf on screen cap after testing on PC ( Win 7 ) Acrobat X ,XI and DC also cannot (As attached screen cap ) . Also cannot save on iMac 10.15.x Adobe Reader DC .

The ridiculous thing is : We using the file can normal save extended pdf 3 months ago and 6 months ago , these files also cannot save extended pdf today .

Also we testing pdf on Acrobat DC create pdf form that also cannot save extended pdf today .

These computer are offline , and file testing on different computer , so I cannot find cause . Can help me ?

This topic has been closed for replies.

Correct answer Test Screen Name

Yes, Acrobat Pro DC (latest version) is the fix. Described here. https://helpx.adobe.com/acrobat/kb/reader-extended-pdfs-and-adobe-root-ca-expiry.html

There is nothing to report, it is not a bug. There will of course be no fixes to Acrobat X, XI, or 2015. Adobe take support seriously, especially the stated date of end-of-life. It would hardly be fair to the people who did pay for upgrades if they supported it willy-nilly for people who want to stay with ancient software and didn't pay. Or so it seems to me. No, breaking it wasn't ideal.

S

SFAWaiAuthor

Participating Frequently

My company finally solve problem tempoary by save extend pdf on Actobat DC ver. 2022.003.20281 on iMac 10.15.x .

But as I said , it is not solution , what happen if we have not new iMac ? We will lost business and cannot answer client request !

If there have any bug trigger on unknown time , do we will see software cannot use in someday ?

D

Daniel27871203nx6a

New Participant

So it's confirmed the latest Acrobat version resolves this problem, however does anyone know or can confirm if Acrobat Professional 2020 has the reader extended, save function? I'm asking this question as my IT department only have purchasing options for the 2020 version as its the last version to purchase outright without subscription fees

D

Daniel27871203nx6a

New Participant

Same problem here in Australia

We have been using Designer ES2 and Acrobat Pro X (10.0.0) for the last 10+ years without problem. Today, on multiple computers running the same software version we are getting the message " This document can not be Reader Enabled" on new and pre-existing documents! Tried on Windows 7, 10 and 11.

Just spoke to Adobe on the helpline but official support has long ended! Only suggestion was to join the discussion on this forum.

Out of interest I downloaded the latest Adobe Acrobat Pro Trial version (need paypal or credit card to get access to the 7 day trial!!). I can confirm the latest version works.

Akward situation since features have been removed from a product that has already been paid for.

Hopefully an Adobe representative sees this forum and reports it to their software team for a fix

T

Test Screen NameCorrect answer

Brainiac

Yes, Acrobat Pro DC (latest version) is the fix. Described here. https://helpx.adobe.com/acrobat/kb/reader-extended-pdfs-and-adobe-root-ca-expiry.html

There is nothing to report, it is not a bug. There will of course be no fixes to Acrobat X, XI, or 2015. Adobe take support seriously, especially the stated date of end-of-life. It would hardly be fair to the people who did pay for upgrades if they supported it willy-nilly for people who want to stay with ancient software and didn't pay. Or so it seems to me. No, breaking it wasn't ideal.