Cannot sign document, error CGetSigningParams-3984

Forum|Forum|6 years ago
January 23, 2020
3 replies
12623 views

I ran across a document where I got this error when attempting to sign it.

Turning off the "modern interface" for signing continued past the error, but then failed at saving the docment with

"

Creation of this signature could not be completed.

Adobe Acrobat error.
Bad parameter.

"

This topic has been closed for replies.

D

default5db3wsfms6qu

New Participant

Hello! I figured out a work around! You have to click the "Certificates" button, then Certify Visible Signature, then draw a new box in the field you want signed. That's how I got around all of the frustration. I was getting the exact same errors as you all.

Hopefully that works for you, too!

Amal.

Community Manager

Hi Kubi

We are sorry for the trouble and the delay in response. As described you are unable to sign the document and getting bad parameter error.

Is this a behavior with a particular PDF file or with all the PDFs that you try to sign? Please try to sign a different PDF file and check. If its a file specific issue please share the file with us for testing. Please upload the file to the document cloud (https://documentcloud.adobe.com/link/home/) generate the link and share the link with us.

Also, What is the version of the Adobe Acrobat / Reader DC you are using? To check the version of the application please use the link (https://helpx.adobe.com/acrobat/kb/identify-product-version.html)

Make sure you have the latest version 20.006.20034 installed. Go to Help > Check for Updates. For more information please use the link (https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html)

Let us know how it goes.

Regards

Amal