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New Participant
January 23, 2020
Question

Cannot sign document, error CGetSigningParams-3984

  • January 23, 2020
  • 3 replies
  • 12623 views

I ran across a document where I got this error when attempting to sign it.

 

Turning off the "modern interface" for signing continued past the error, but then failed at saving the docment with

"

Creation of this signature could not be completed.

Adobe Acrobat error.
Bad parameter.

"

This topic has been closed for replies.

3 replies

New Participant
October 1, 2020

Hello! I figured out a work around! You have to click the "Certificates" button, then Certify Visible Signature, then draw a new box in the field you want signed. That's how I  got around all of the frustration. I was getting the exact same errors as you all. 

Hopefully that works for you, too! 

Amal.
Community Manager
Community Manager
March 2, 2020

Hi Kubi

 

We are sorry for the trouble and the delay in response. As described you are unable to sign the document and getting bad parameter error.

 

Is this a behavior with a particular PDF file or with all the PDFs that you try to sign? Please try to sign a different PDF file and check. If its a file specific issue please share the file with us for testing. Please upload the file to the document cloud (https://documentcloud.adobe.com/link/home/) generate the link and share the link with us.

 

Also, What is the version of the Adobe Acrobat / Reader DC you are using? To check the version of the application please use the link (https://helpx.adobe.com/acrobat/kb/identify-product-version.html)

 

Make sure you have the latest version 20.006.20034 installed. Go to Help > Check for Updates. For more information please use the link (https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html)

 

Let us know how it goes.

 

Regards

Amal

New Participant
March 6, 2020

I had a same problem. The version adober reader DC is 2020.006.20034.

New Participant
April 30, 2020

I have the same recurrent problem with esign forms.

The error message reads: Unknown error. Support information: CGetsigningparam-3984

The file, however, has been signed by two other people with no issues.

I have updated Adobe and the problem persists. Version is 2020.006.20042

Please advise.

Thank you,

Simona

New Participant
February 27, 2020

I have the same problem, no idea ,how to do!