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Spencer298414114y0a
New Participant
October 29, 2024
Question

Changing the E-mail Subject Line on E-Signature Notifications

  • October 29, 2024
  • 1 reply
  • 1100 views

Hello,

 

We recently changed our company name, but any user that was with us prior to this change still has the old name show up whenever receiving the "You signed *document*" email.

 

For example instead of saying "Company 1 LLC via Adobe Acrobat Sign" as the email subject line it says "Company 2 LLC via Adobe Acrobat Sign". I can change this by going into my own profile on acrobat.adobe.com, but I can't for any of my users. How can I change this for everyone?

 

 

Thank you.

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1 reply

S_S
Community Manager
S_SCommunity Manager
Community Manager
October 30, 2024

Hi @Spencer298414114y0a,

 

Hope you are doing well. Thanks for writing in!

 

To do this, I suggest reaching out to your company's IT Admin and get it changed from the Global settings of your account.

More info here: Configure your Company and Hostname (https://adobe.ly/4hnEGQW)

 

If this is related to only the Email subject and body, and also, if you have an enterprise level accoumt, your IT admin can perform the steps mentioned here: Use customized email templates (https://adobe.ly/4hnEGQW)

 

Hope this helps.

 

-Souvik

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