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Hello,
We recently changed our company name, but any user that was with us prior to this change still has the old name show up whenever receiving the "You signed *document*" email.
For example instead of saying "Company 1 LLC via Adobe Acrobat Sign" as the email subject line it says "Company 2 LLC via Adobe Acrobat Sign". I can change this by going into my own profile on acrobat.adobe.com, but I can't for any of my users. How can I change this for everyone?
Thank you.
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Hope you are doing well. Thanks for writing in!
To do this, I suggest reaching out to your company's IT Admin and get it changed from the Global settings of your account.
More info here: Configure your Company and Hostname (https://adobe.ly/4hnEGQW)
If this is related to only the Email subject and body, and also, if you have an enterprise level accoumt, your IT admin can perform the steps mentioned here: Use customized email templates (https://adobe.ly/4hnEGQW)
Hope this helps.
-Souvik