Check boxes in interactive PDF not working for everyone

Forum|Forum|1 year ago
December 3, 2024
3 replies
2153 views

Hi there.,

I used Adobe pro to create an interactive PDF/form for a client where there are some checkboxes to click.

I have set it so that only one checkbox can be clicked on at a time - so only one can be selected within the range of options. To stop people giving multiple answers.

I followed the guidance to do that -e.g to give checkboxes the same name but different export values.

The PDF works fine for me, on a Mac and a Windows laptop. I can select any of the checkboxes.

But the client is reporting that it doesn't work for them when they open it in Adobe.

I don't think the checkboxes are read only - the client said he can click on the boxes ok when he opens it in Edge PDF viewer. But his colleague cannot select some of the checkboxes when opened in Adobe apparently.

Does anyone know of any glitches or settings that could be causing this?

Thank you 🙂

This topic has been closed for replies.

JR Boulay

Adobe Expert

The simplest and easiest solution is to place your form in a PDF Portfolio.
This way, users are warned if they are not using Acrobat (or Foxit).

Acrobate du PDF, InDesigner et Photoshopographe

E

Estelle29218111l65cAuthor

New Participant

Thanks so much. I contacted Adobe again as radio boxes don't work as you can't deselect one once you've selected it. They were not helpful! So now I'm abandoning the checkbox export value option and suggesting that we go with being able to select all checkboxes.

The customer who tried and failed is a web manager so hopefully she'd know if she was using Adobe or not, but maybe not!

I am suspecting there is a glitch. I'll try to get onto Adobe again but it's painfully slow!

Thanks again for all your help

Sent from Outlook for Android<>

try67

Adobe Expert

Yes. Most browser PDF plugins are pretty bad, especially when it comes to fields and scripts.

Instruct them to save the file and then open it in Adobe Reader if they want it to work properly.

E

Estelle29218111l65cAuthor

New Participant

Thanks so much for your reply.

The issue is that this PDF will be going out to the public as a public consultation.

I can't risk checkboxes only working on some people's computers.

So if I can't find an easy solution,
I'm thinking that it might be best to revert back to people being able to select all checkboxes at once. Then just adding an instruction "please only select one answer',

It's annoying, though, as surely if it works on one computer, it should do on all of them!?

Adobe - are you doing anything to fix this issue?

Many thanks!

Sent from Outlook for Android<>

try67

Adobe Expert

Are you saying it works differently in the same application? I find that very hard to believe. Those users must be using another application.

And Adobe can't do anything to fix the mistakes of others.

kglad

Adobe Expert

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from using the community">

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