Check marks not showing in check box of flattened PDF (Mac user)

Forum|Forum|5 years ago
October 7, 2020
3 replies
1762 views

I created a fillable PDF. The users of the PDF (consultants) will fill in the form, then save it as a standard (flattened) PDF before sending it to their clients, so the client cannot change the information. The problem is that it contains check boxes and the check marks aren't showing up when saving the file as a standard "flattened" PDF on a Mac (I have a Mac work laptop and tested this on). They do show up on a PC because the process is different (I had my co-worker beta test it for me). How can I get the check marks to show up on a Mac when I flatten the PDF?

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try67

Community Expert

The best way to "lock" the values of the fields in a file is to digitally sign it using a Signature field, which can be set to lock all the fields when signed.

G

George_Johnson

Inspiring

Exactly how are the users flattening the form on a Mac?

K

KimberlationismAuthor

Known Participant

I'm glad you asked that, @George_Johnson because I was thinking that might be the issue. I cannot seem to save the filled in PDF as a Standard PDF within my printer settings like a PC user would be able to, so I had to save my changes to my desktop, right-click, select Open With > Save as Adobe PDF. When I try to save the filled in PDF in print mode, I don't have the Adobe PDF as a printer option and I get the following error message when I click the "Printer..." button:

When I select "Yes" and choose "Save as Adobe PDF," I get the following error message:

What am I doing wrong? Is it a setting I need to fix?

G

George_Johnson

Inspiring

There's a much better and fast way to flatten a PDF form, but is can't work with Reader, but it will work with Acrobat. Do any of the users use Reader?

ls_rbls

Community Expert

The question for me is what are you using in macOS to view the PDFs?

Is it a webbrowser, mac Preview, or Adobe Reader DC?

K

KimberlationismAuthor

Known Participant

I'm using Adobe Acrobat Reader DC to open, edit, save, etc. In Preview, you can't fill in the fillable portions of the PDF, and I have my Mac settings customized to open PDFs using Adobe Acrobat (preferred app).

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