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frank5150
New Participant
October 7, 2021
Answered

Checkmark boxes not working in Comments

  • October 7, 2021
  • 4 replies
  • 5930 views

I set Comments to have checkboxes so I can check off completed edits. I'm not sure what changed in Preferences or otherwise but I cannot check off the box. Clicking on it does not produce a check in the box. Ironically, if I open the PDF in Reader the boxes do work. I've tried matching preferences of both Reader and DC to no avail. What am I doing wrong?

    This topic has been closed for replies.
    Correct answer arvindy

    Hi All,

    Adobe Acrobat and Reader official update (21.007.20099) containing the fix for this issue is now available. This update will be automatically pushed to all existing installations of Acrobat and Reader. You may also manually trigger the update early by opening the application and going to Help > Check for Updates.
    More information about this release is here: https://helpx.adobe.com/acrobat/release-note/release-notes-acrobat-reader.html 
    Please try it out and let us know your feedback!
    Thanks for your patience and support!

     

    Regards,
    Arvind

    4 replies

    B
    Bpossum
    Known Participant
    October 12, 2021

    Hi, same here. iMac Pro, 2,3Ghz W 18 core/128Gb RAM, MacOS Catalina 10.15.7, Acrobat DC 21.007.20096.

     

     

    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    October 12, 2021

    Hi there

     

    We are sorry to hear that. Please try the steps shared by Arvindy above and see if that works for you.

     

    Regards

    Amal

    mattiew35443554
    mattiew35443554
    Participating Frequently
    November 16, 2023

    Hello! This issue is happening again with the latest version of acrobat pro and free. Can you please confirm if its a bug?

      M
      michielv35791435
      New Participant
      October 8, 2021

      I use the latest version of Acrobat DC. In de Commenting Preferences "Show check box in comment note" is activated. However, it is not possible to 'add a checkmark' or 'set status'. I use the the '...' menu within a comment.

        Amal.
        Community Manager
        Amal.Community Manager
        Community Manager
        October 8, 2021

        [Edited]

         

        Hi Michielv

         

        Hope you are doing well and sorry for the trouble. As described the checkbox and set status don't work in Acrobat DC

         

        Is this an issue with a particular PDF file or with all the PDFs? PLease try with a different PDF file and check.

         

        Would you mind sharing the version of the Adobe Acrobat DC you are using? To check the version go to help About Acrobat and make sure you have the latest version 21.07.20096 installed. Go to Help > Check for Updates and reboot the computer once.

         

        Also check the similar discussion and suggested steps here https://community.adobe.com/t5/acrobat-discussions/checkmark-boxes-not-working-in-comments/m-p/12438773#M332757 and see if that works for you.

         

         

        Regards

        Amal

        justins28142076
        justins28142076
        New Participant
        October 11, 2021

        My Team are having similar problems with the Set Status menu, but in some cases it randomly works!

        D
        defaultnhdzosiuujfx
        New Participant
        October 8, 2021

        Same Problem here. Does not work anymore. I also cannot set a status in the comment panel. A new installation of Acrobat also does not work. My colleagues are having the same problem.

         

          A
          Adobe Employee
          arvindy
          Adobe Employee
          October 8, 2021

          Hi,
          Checkbox and set status issues are similar so the above workaround is true for set status as well. Can you please follow and let us know if that works for the time being?

          Regards,
          Arvind

          D
          defaultnhdzosiuujfx
          New Participant
          October 8, 2021

          Hi,

           

          does not work with workaround.

           

          Regards,

          Mark

          Amal.
          Community Manager
          Amal.Community Manager
          Community Manager
          October 7, 2021

          Hi Frank

           

          Hope you are doing well and sorry for the trouble. As described checkboxes in the commenting not working and you are unable to check off the box, Clicking on it does not produce a check in the box.

           

          Please go to Edit (Win), Adobe Acrobat (Mac) > Preferences > Commenting  > under 'makking comment' Select, 'Show checkbox in the comment note' > Click OK and reboot the computer.

           

          Would you mind sharing version of the Adobe Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the latest version 21.07.20095 (Win), 21.07.20096 (Mac) installed. Go to Help > Check for updates and reboot the computer.

           

          Also try to reset the Acrobat preferences as described - https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-default/m-p/4792082

           

           

          Regards

          Amal

          A
          Adobe Employee
          arvindy
          Adobe Employee
          October 8, 2021

          Hi Frank,

          Apologies for the inconvenience caused!

          Actually, this is an issue and we are also able to reproduce it locally on Mac machines. I hope you are also facing it on Mac system. Please note that the concerned team is working on the fix, will let you know once we plan to deliver the fix into one of our future releases.

          Meanwhile can you please try the following workaround so that you do not fall into this issue:

          • Quit Acrobat process from Activity Monitor
          • Now launch Acrobat app first then open any PDF(s). (Actually, you may fall into this issue if you open a PDF by double clicking when Acrobat app was not running and once the issue occurs, it remains in that Acrobat session.)

           

          I hope it helps. Please let us know in case you face any issues.

           

          Regards,

          Arvind

          F
          frank5150Author
          New Participant
          October 8, 2021

          Thanks Arvind but your solution does not help.

          Frank

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