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WindyDave
WindyDave
New Participant
February 10, 2021
Question

Combining Excel and Word documents causes PDFMaker to crash.

  • February 10, 2021
  • 2 replies
  • 1540 views

I am using Adobe Acrobat DC (up to date), and Microsoft Office 2016 (up to date) on Windows 10, to combine word and excel files (and others) into PDFs. For some reason these are constantly causing PDFMaker to crash, or disable itself. and I get the error about Missing Files.

 

I have scoured the help files and the only relevant pages/workarounds suggest updating Office, which I have already done.

 

This is extremely frustrating, as the only cure is to manually re-enable the addin every time, or restart the PC.

This topic has been closed for replies.

2 replies

H
Adobe Employee
Himanshu Chand
Adobe Employee
February 10, 2021

Hi WindyDave,

 

Thanks for reporting the same here.

We tried the same workflow on the latest build but were not able to reproduce the same.

A new version 21.001.20135.421056 is now available. Please update the application to the new version and see if that works. Go to Help > Check for Updates.

Please do let us know, if the issue is still persisting on latest build at your end, please share the test file(s).

Regards

Himanshu Chand

    WindyDave
    WindyDaveAuthor
    New Participant
    February 10, 2021

    Thanks, I am liaising with our IT department to arrange for the updates to be carried out, and will report back.

    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    February 10, 2021

    Hi WindyDave,

     

    Hope you are doing well and sorry for the trouble. As described you are unable to create and combine the Word and Excel files into PDF as the PDF maker is crashing

     

    What is the version of the MS office you are using? Please try to update the MS office to version 16.0.6568.2034 as described in the help page https://helpx.adobe.com/acrobat/kb/PDFMaker-crashes-office2016-office365.html and reboot the computer once and see if that works.

     

    What is the workflow/steps you are doing to create and combine the Word and Excel files into PDF? For more information about creating the PDF from MS office please check the steps provided in the help page: https://helpx.adobe.com/acrobat/how-to/create-pdf-files-word-excel-website.html

    For information about combining the files, please check the page: https://helpx.adobe.com/acrobat/how-to/combine-merge-split-extract-pdf-files.html

     

    What is the version of the Adobe Acrobat DC you are using? To check the version of the application go to Help > About Acrobat  and make sure you have the latest version 21.001.20135 installed. Go to Help > Check for updates.

     

    Also please share the screenshot of the error message for a better understanding.

     

    We are here for help, just need more information.

     

    Regards

    Amal

     

     

     

     

     

    WindyDave
    WindyDaveAuthor
    New Participant
    February 10, 2021

    Hi Amal,

    Thanks for your response. To answer your questions:

    1) The version of office is Microsoft office Professional Plus 2016 v 16.0.5110.1000

    2) The process we use  mirrors those set out in those guides.

    3) The Acrobat DC version is 2020.013.20074

    Looks like we'll have to update.

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