Comments disappear when shared cloud PDF document is downloaded

Forum|Forum|6 months ago
July 28, 2025
1 reply
730 views

Hi!

I have a couple of PDFs that are uploaded to Adobe Acrobat document cloud and then shared for commenting.

After commenting, when I try to download the PDF, the downloaded file does not contain the comments.

This has happened with two separate PDFs. Also one of them has the sharing still open and the other doesn't. I'm using the web version of Acrobat.

Previously the comments have carried to the downloaded PDF with no problems. What might be the issue? 🤔 🤔

Correct answer Meenakshi Negi

Hi Pietari Pennanen,

Thank you for reaching out, and sorry about the trouble caused.

Please let us know if the issue is currently occurring with only two files. Could you please share the screen recording showing the issue occurring on your end? Did you check what happens if you open the files in cloud directly from Acrobat desktop application.

Share the Acrobat and OS version number in use.

Let us know if you need any help.

Thanks,

Meenakshi

Meenakshi Negi

Correct answer

Community Manager

Hi Pietari Pennanen,

Thank you for reaching out, and sorry about the trouble caused.

Please let us know if the issue is currently occurring with only two files. Could you please share the screen recording showing the issue occurring on your end? Did you check what happens if you open the files in cloud directly from Acrobat desktop application.

Share the Acrobat and OS version number in use.

Let us know if you need any help.

Thanks,

Meenakshi

P

Pietari PennanenAuthor

Participating Frequently

Hi @Meenakshi Negi, I now tried to save the files through the desktop application and it worked. Thanks!

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