Contact your administrator error on Acrobat.

Forum|Forum|2 years ago
September 22, 2023
7 replies
19526 views

The below error keeps appearing for my users with a full CC license. I have updated Acrobat but it made no difference.

Contact your administrator

Access to Adobe Document Cloud files and Acrobat online services, including sharing and e-signing, requires an update to the latest version. Contact your administrator for continued access.

Correct answer Kevin Stohlmeyer

@ormso38823769 This message is correct. Your Adobe Admin must enable these services in the Admin Console profile in order to access.

E

emiliano38535760ry82

Participant

I had the same issue with some users with Adobe Acrobat DC. I execute repair installation of Adobe Acrobat app from Apps and Features and the issue got fixed.

AnandSri

Community Manager

Hello!

Thank you for sharing your findings, and steps to resolve the issue. For future references, you can refer to this article: https://adobe.ly/43BWhjB

Thanks,

Anand Sri.

L

Lifetime Mort. & Fin. Ltd

Participant

but then how do I solve the problem so it sends letter out ?

L

Lifetime Mort. & Fin. Ltd

Participant

Why when I send a letter for e signature do I keep getting not connected to server' which then prevents letter from being sent ? Is this a problem with Acrobat Pro ?

kglad

Community Expert

@Lifetime Mort. & Fin. Ltd

do you have a teams or enterprise subscription?

D

default116uat06nriv

Participant

I found this and it fixed our issues on Server 2022:

Correct answer by Jacco34829135tk0g AUTHOR

Community Beginner ,

Jan 17, 2024

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Found the issue!

Apparantly other programs have the same issue because of windows update KB5034129 (No Patch Tuesday Megathread for January? : sysadmin (reddit.com))

for us deleteing the following registry keys fixed the issue:

"HKLM:\Software\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\AcroCEF.exe",
"HKLM:\Software\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\RdrCEF.exe"

P

PA Art Dept

Participating Frequently

Why would I be getting this same error when my license is just an individual license? I have no admin, I dont have an enterprise edition nor access to those settings. But I get thi error daily.