Participant

Answered

Convert to JPG doesn't save the file

Forum|Forum|3 years ago
November 16, 2022
7 replies
34822 views

Hi there so I have had the user try to convert a pdf file to a jpg file 3 different ways and none of them actually create the file.

This is happening for a few users in our organization if we go file, convert the progress bar moves slowly and then you go to find the file and it's not there. Then if you go file, save as tick the convert box it moves quicker and then you can actually see the file in file explorer. However when you open the file it says that it has been moved or deleted and then the file disappears from file explorer.

Would appreciate some help with this as it is causing our users quite some frustration.

Edit and convert PDFs

Correct answer Judith3126007055wu

It looks like it's a setting in the Security (Enhanced) tab.
Go to Edit > Preferences > Security (Enhanced) and clear the check box Enable Protected Mode at startup. See attachment.

M

Miguel273943438u0c

Participant

I had the same issue and find out if you "save as" instead of exporting, you will be able to save it as a JPEG.

Peter J Kovacs

Inspiring

I'm having the same issue on latest Acrobat 24.1

C

Carbon Editions

Participant

Working well when output to another folder other than where the original pdf is.

Karl Heinz Kremer

Community Expert

Is the original folder read-only? Is it mapped to a cloud storage system (Dropbox, OneCloud, ...)?

M

Mark32735164q2ce

Participant

Well if it is a profile issue then the person I just tried to assist and their colleage and indeed myself all have faulty profiles.

Or maybe it is not a profile issue at all.

J

Judith3126007055wuCorrect answer

Participant

It looks like it's a setting in the Security (Enhanced) tab.
Go to Edit > Preferences > Security (Enhanced) and clear the check box Enable Protected Mode at startup. See attachment.

T

Trent32989921e8si

Participant

WINNER! Nice job Judith, you solved the puzzle with clearing the check xo in security settings.

S

sidrunitops

Participant

One year later - still having this bug :S

Karl Heinz Kremer

Community Expert

When you look back at the history of the replies, it was confirmed that this is not a bug in Acrobat, but due to a corrupt user profile.

gary_sc

Community Expert

I'm not sure what's causing your saving issue, but I suggest you reconsider the JPG aspect.

JPG is great for photos where details are obscured by the varying pixels of flowers, people, sand, etc. But for text, JPG is a dreadful format. What happens is that to make the file smaller, you get JPG degradation. Below I have two screenshots: one is a JPG, and one is a PNG of the same file. In both, you can see the pixelation caused by zooming in, but one displays the "junk" left over from the degradation.

BTW, besides the degradation of the JPG, the JPG file was 1.4 MB, and the PNG was 687 kb. Please note that if there was a photograph on the PDF being converted, the larger file would very probably have been the PNG.

E

Elpenoor

Participating Frequently

It seems that others have the same problem too: see e.g. https://community.adobe.com/t5/acrobat-discussions/pdf-to-jpg-does-not-work/m-p/13319615

I also briefly saw the jpg-icon in the folder where I wanted to save the exported jpg but it disappears quickly. Surely a bug, but now to find the cause ...

Karl Heinz Kremer

Community Expert

You are right, this does look like a bug in Acrobat. I am trying to get Adobe's attention. Between the two threads, there are at least four people affected by this.

E

Elpenoor

Participating Frequently

FYI: I have just updated to 2022.003.20282 but the problem persists.

Karl Heinz Kremer

Community Expert

What application are you using to do this export to JPEG? In Acrobat, I use File>Export To>Image>JPEG and that has always worked without a problem.

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