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Daniel27879926wlpk
Participant
September 12, 2023
Question

Converting .doc/.docx to PDF is producing blank pages

  • September 12, 2023
  • 11 replies
  • 32354 views

When I attempt to convert single or multiple word files(.doc / .docx) into a PDF, the result is a PDF where the first page shows normally, but all the remaining pages are blank. I used to be able to highlight or select the files I would need to compile into a PDF format, and simply right click them, then select "combine files in Acrobat" and each word document would be individually converted with success within Acrobat, but now I keep having this issue whether I try to convert a single file or multiple files. I have also tried to save as PDF within microsoft word, but this also produces the same result. The only effective means that I have found is to individually open each word doc and Export it as PDF. This takes a significantly longer amount of time than simply highlighting all the files and combining them by right clicking expecially when dealing with close to 100 files at times. 

 

Since this issue first began, I have attempted to convert several word documents newer and older. I have even attempted to convert files that I was previously able to with no issues in the past, and now have this issue. Attached are examples of the files that I have been using, the word document and the PDF that it converts to when I try any method other than "Export as PDF" within word. As you can see, the PDF file has blank pages where there should be text. 

 

Please let me know if there is a solution to this issue.

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    Abambo
    Community Expert
    AbamboCommunity Expert
    Community Expert
    September 12, 2023
    quote

    I have also tried to save as PDF within microsoft word, but this also produces the same result.


    By @Daniel27879926wlpk

    Save as and selecting PDF as file type or Save as Adobe PDF?

    How do you export?

    Did you try to drag and drop a Word file to Acrobat?

     

    What are your versions (Word and Acrobat)?

    What is your OS version?

    (please be precise, we need the exact version number)

    ABAMBO | Hard- and Software Engineer | Photographer
    D
    Daniel27879926wlpkAuthor
    Participant
    September 13, 2023

    As it turns out, within Word, I am able to save as PDF, save as Adobe PDF, and Export as PDF. All those options work just fine when using Word to convert the .doc/.docx file to a PDF. Unfortunately just like I have said before, it is incredibly inconvenient to have to do this with each individual document when trying to combine a substantial amount of files together into a single PDF, which I used to be able to do with ease before encountering this issue.

     

    As for how I usually combine my files, I typically do a combination of both highlighting all the files in file explorer, then right clicking and selecting "Combine files in Acrobat", as well as dragging and dropping the files into acrobat when certain files are saved in different folders and locations on my terminal. (refer to the attached files CombineExample.png and CombineExample2.png) I have even tried using the "Create" feature located on the document tab toolbar within Acrobat, and selecting "Combine files" under the Multiple files option and use the "Add Files" button. None of these methods seem to work using, or within Acrobat.

     

    Version info:

     

    Adobe Acrobat Standard: Continuous Release | Version 2023.006.20320 | 64-bit

    Microsoft Word for Microsoft 365 MSO (Version 208 Build 16.0.16731.20052) 64-bit

    OS: Microsoft Windows 10 Pro Version 10.0.19045 Build 19045

     

    I work on a computer provided by my office and there are other people within the office on separate terminals that are also experiencing this same issue.

     

    Please let me know if you need me to provide any more info, and please help me to get this issue resolved.

      J
      Janice3215806153fh
      Participant
      September 13, 2023

      I've been having the same issue since September 1st combining Word files.  I went through 3 Adobe support people only to be told they know there is a problem and it will be fixed by the end of September or maybe the first week of October.  With our IT assistance I was able to figure out a work around.  We have the ability to access our Adobe online.  Combining files works doing it that way, but it doesn't create bookmarks which I need in my final document.  I have been using the Convert to PDF, you can drag and drop a list of files, convert to PDF, download the PDFs, then combine them on my desktop Adobe.  It's the only way I can get it to work and do what I need.  The conversion to PDF is pretty quick compared to combining the Word documents so overall, it doesn't take much more time.

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