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Daniel27879926wlpk
New Participant
September 12, 2023
Question

Converting .doc/.docx to PDF is producing blank pages

  • September 12, 2023
  • 11 replies
  • 32349 views

When I attempt to convert single or multiple word files(.doc / .docx) into a PDF, the result is a PDF where the first page shows normally, but all the remaining pages are blank. I used to be able to highlight or select the files I would need to compile into a PDF format, and simply right click them, then select "combine files in Acrobat" and each word document would be individually converted with success within Acrobat, but now I keep having this issue whether I try to convert a single file or multiple files. I have also tried to save as PDF within microsoft word, but this also produces the same result. The only effective means that I have found is to individually open each word doc and Export it as PDF. This takes a significantly longer amount of time than simply highlighting all the files and combining them by right clicking expecially when dealing with close to 100 files at times. 

 

Since this issue first began, I have attempted to convert several word documents newer and older. I have even attempted to convert files that I was previously able to with no issues in the past, and now have this issue. Attached are examples of the files that I have been using, the word document and the PDF that it converts to when I try any method other than "Export as PDF" within word. As you can see, the PDF file has blank pages where there should be text. 

 

Please let me know if there is a solution to this issue.

    This topic has been closed for replies.

    11 replies

    A
    Anonymous
    May 17, 2024

    Is anyone else still experiencing this issue?

     

    I am using the latest version of Acrobat Standard 2020 - 20.005.30636 and the issue is still occurring for me.

     

      Ayesha_0111
      Ayesha_0111
      New Participant
      July 23, 2024

      I have several end users who have been experiencing this issue for several months now.

      T
      Adobe Employee
      Tanvi Rastogi
      Adobe Employee
      October 26, 2023

      Hi All,

       

      The latest Adobe Acrobat version, numbered 23.06.20360, has been released which resolves the issue of blank pages present in PDFs created from Word. Please update your Acrobat by following these steps:

       

      1. Open Adobe Acrobat.
      2. Go to the "Help" menu.
      3. Select "Check for Updates."

       

      After updating, be sure to reboot your computer to complete the installation. For more detailed information about this new release, you can visit the following link: Adobe Acrobat Release Notes.

       

      Please try with the latest Acrobat and let us know if that fixes your problem.

       

      Thanks

      Tanvi

       

        C
        Charles5FD1
        New Participant
        October 19, 2023

        We are also experiencing the same thing with Acrobat Pro 2017, Office 365 and Windows 10 22H2.

        E
        Erica24493884n4ng
        New Participant
        September 27, 2023

        Is there an update on this issue? I have multiple user's also experiencing this issue. 

         

        B
        belleng
        New Participant
        September 22, 2023

        I am having the same problem. I've had two project managers report that files I had converted had blank pages in them. My usual method is to select all of the files in File Explorer (can be between 50 to 100+ files) and use the "Create Multiple PDFs" function. These are saved to the project folder where I then select them all and use "Combine." An extra step but it solved various Word conversion issues in the past, plus allows the managers to view an individual file or the entire job. The individual PDFs have the blank pages after using the batch creation command.

         

        Now I have to go into Word and convert each file individually. I will try the online Acrobat trick, but I am really hoping Adobe fixes this.

          N
          NerdHouse
          New Participant
          September 21, 2023

          I have a client seeing this same exact issue. When using the right click, Convert to Acrobat PDF within Windows 10 Pro, a blank page is produced if there are multiple pages to convert. Sometimes it could be the first blank page if it's a two page document. If it's a three page document, page 1 is OK, pages 2 and 3 are both blank. I can't find an easy way to downgrade Acrobat to a previous version.

            A
            agmays
            New Participant
            September 20, 2023

            I have been experiencing this issue for a few weeks, too.  When I "Convert" or "Combine" files it only does the first page and the rest are blank.  It seemed to coincide with the recent Adobe update with the horrific interface.  I'm using a Windows 10 PC.

            S
            Susan Geffers
            Participating Frequently
            September 20, 2023

            FYI you can disable the horrific interface:)  Go to Menu/disable new acrobat. I'm not a fan of the new interface either. 

            A
            agmays
            New Participant
            September 20, 2023

            Thank you!  All users in our office have opted to disable the new Acrobat.  We've been joking that the page conversion issue is the punishment for dissing the new interface.  LOL

            P
            Petr22158445327s
            New Participant
            September 20, 2023

            I have same issues with combine of some Word files to PDF, but with some other Word files, I have all pages blank in PDF.

            It started to happen after Office 365 update to latest version. I have that problem on multiple computers with latest version of Office (Microsoft 365 Apps). 
            Tested on computer with older version of Office with 2 months old version and there is no problem.

            For me it seems like compatibility issue between Office and Adobe acrobat.

             

            S
            Susan Geffers
            Participating Frequently
            September 20, 2023

            Interesting, I'll have to see if my windows 11 computer is running the older version of 365.  I don't use it much so it may be. 

            S
            Susan Geffers
            Participating Frequently
            September 21, 2023

            So I updated my Windows 11 computer to the latest Office 365 and it still works correctly, next test will be to update my Windows 10 to 11 and see what happens. I'm not a fan of windows 11 but I guess we have to update eventually. 

            B
            Belal25356289wfad
            New Participant
            September 19, 2023

            I am also experiencing this issue with two end users at my company. Have tried uninstalling the programs with Adobe Support to no avail, who did not indicate that this was a widespread issue. 

             

            Interestingly enough it does not affect all users, so not sure why some are affected. All users are on the same Adobe version. Only difference between me and them is Windows 11 vs Windows 10.

             

            Hoping for some clarity from Adobe Support!!

            S
            Susan Geffers
            Participating Frequently
            September 19, 2023

            I am using windows 10, is it working correctly on windows 11?

            S
            Susan Geffers
            Participating Frequently
            September 19, 2023

            So tried it on my windows 11 and the word docs converted to pdf and combined fine, no blank pages.  Tried the same word docs on my window 10 computer and blank pages after the first word doc.  I think we may have found the cause for some of us anyway. 


            See attached test on windows 10 and windows 11.  

            M
            MegSuzySac
            Participating Frequently
            September 18, 2023

            I am also experiencing this error. When combining multiple Word files using the right-click "Combine Files in Acrobat" function from Windows Explorer, the resulting PDF is mostly blank pages. Only the first page of each combined Word file contains text. This began maybe 2 weeks ago. I am using Adobe Acrobat (23.006.20320),

            S
            Susan Geffers
            Participating Frequently
            September 19, 2023

            I am having the same issue, used to be able to convert word docs using combine files and now some of the word docs (after the first page) are blank

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