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M
marcob1
Participant
December 11, 2019
Answered

Converting excel to pdf and logos on excel document wont appear on the pdf version

  • December 11, 2019
  • 4 replies
  • 14703 views

I am using excel to create my quotations, on the quotation I have my company logo, In the printed format the logo appears, but when i save the document to pdf the logo disapears.

Correct answer adamm47735512

SOLVED MY ISSUE!

Hi, I was having the same issue as O_Connor_Electric. Save as Adobe PDF was causing certain images to disapper from the saved PDF. I found what was causing the issue on my document so I thought I'd share.

 

My file had rogue blank Shapes and Text boxes that were causing the issue, once removed the Save as Adobe PDF worked fine. To find them I clicked on a picture, select Picture Format > Selection Pane. In my screenshot you can see the offending blank items. Deleting these fixed it. I had no idea they were there, so I assume they were accidentally created or pasted in. Hope this helps someone else!

 

4 replies

A
April16B617658696
Participant
October 16, 2020

I am trying to save my excel spreadsheet, which is set on landscape, legal, as a PDF file, but it appears set on portrait, letter size 😞   

Amal.
Community Manager
Amal.Community Manager
Community Manager
February 12, 2020

Hi all, 

 

A new update for Adobe Acrobat / Reader DC is now available addressing this issue. Please update the application to the latest version 20.006.20034. Go to Help > Check for Updates.

 

For more information please use the help link (https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html)

 

Regards

Amal

S
Adobe Employee
SubratoNamata
Adobe Employee
February 11, 2020

This issue was fixed with Office update Version 1912 (Build 12325.20344) onwards on monthly channel, rolled out on 22nd Jan.

 

Regards,

Subrato

O
O_Connor_Electric
Participant
December 11, 2019

When saving excel file using "Save as Adobe PDF" feature in Microsoft Excel (or any Office software), after conversion, images in the PDF are not there. This is happening in Office 2019 (O365) but I have tested on Office 2016 (O365) and it works fine!?!?

Print to PDF works fine!

Save As then saving as PDF works!

Just not the "Save as Adobe PDF"!?!?

 

This is happening on all versions of Adobe that we have (Acrobat Standard 2015 and 2017)

 

Included are images of Office versions and Adobe versions

 

 

Please advise thanks

 

 

AnandSri
Community Manager
AnandSriCommunity Manager
Community Manager
December 12, 2019

Hi O_Connor_Electric,

 

We're sorry for the trouble you had while saving the Excel file using Save as Adobe PDF process.

would it be possible to share a few sample files through which you are able to reproduce the issue so that we can test it at our end?

Please share the files in the private message only. Upload the files on Document Cloud storage, generate the share link, and send it in the private message.

 

Have you tried repairing the Office package from the Control panel? If not, please try once and see if this brings any different in the Save as Adobe PDF workflow.

 

Thanks for your time and patience.

 

Regards,

Anand Sri.

AnandSri
Community Manager
AnandSriCommunity Manager
Community Manager
December 16, 2019

Having similar issues, excel Acrobat create PDF no images coming through on PDF. Using Acrobat Pro DC and most up to date 365 Excel. Is there a fix for this? 


Hi Matt,

 

We're sorry for the trouble you had, would you mind shairng few sample PDF files along with the Process Monitor logs of the affected machine in private message so that we can try to reproduce the issue at your end?

 

Please download the Process monitor tool from here: https://labs.adobe.com/downloads/acrobatmonitor.html

 

Thanks,

Anand Sri.

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