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Answered

Converting file to PDF version 1.4 or above

Forum|Forum|6 years ago
March 2, 2019
7 replies
124010 views

When trying to send an attached PDF file I get a message that states "We don't support PDF version below 1.4. Please convert your file to version 1.4 or above and try again." Can I get someone to help me in doing this? I am using a Mac computer. Thanks.

Edit and convert PDFs

Correct answer JR Boulay

Open your PDF with (the free) Acrobat Reader DC.

Add a comment (anything you like).

Delete the comment.

Save As ==> Now your PDF is 1.6

CabeoC

New Participant

I just opened the PDF in Chrome and then printed as PDF to save a new PDF file. My file just had an image scanned from a printer. This worked for the app I was uploading a PDF to.

A

Abdi31799744pl1u

New Participant

Good

R

Robb28144560pkgv

New Participant

Trying opening in MS word.

Do a Save As PDF. My version of Word is saving as PDF 1.7

JR Boulay

Adobe Expert

Another way is to open the PDF with a text editor (BBEdit for Mac), replace the "1.3" on the first line with "1.6", and save.

Acrobate du PDF, InDesigner et Photoshopographe

D

davidhartman00

New Participant

This worked like a charm and was very easy

JR BoulayCorrect answer

Adobe Expert

Open your PDF with (the free) Acrobat Reader DC.

Add a comment (anything you like).

Delete the comment.

Save As ==> Now your PDF is 1.6

Acrobate du PDF, InDesigner et Photoshopographe

B

Brian247072945dm1

New Participant

This worked great,

Thanks.

BK

johnbruns

New Participant

Best way to convert using Adobe Reader: Go to File > Print > Select Printer "Microsoft Print to PDF" > Save this version somewhere. This will override the PDF version and give you the latest version if you have Microsoft Print to PDF installed.

jessew56057591

New Participant

This should be the correct answer -- NOT purchasing Adobe acrobat.

Bernd Alheit

Adobe Expert

How does you use this on a Mac?

MichaelKazlow

Brainiac

What email program are you using under what OS? Does the email send or is a message letting you know that the program, or OS cannot create an image for you to view the pdf within the message? How did you create the pdf?

eddiem23457949Author

Participating Frequently

I am using aol for email. I have OS X Yosemite version 10.10.5. The pdf was created when I scanned a document to my computer. The document is for identification purposes. It was part of a form I was filling out that asked for some ID and had a place where it said to click to upload an image or document. When I clicked to try and upload the document I had scanned to my computer that was when it gave me a message the read " There was a problem with your request. We don't support PDF version below 1.4. Please convert your file to version 1.4 or above and try again." I cannot figure out how to accomplish this. Thanks.

eddiem23457949Author

Participating Frequently

Acrobat Pro DC

Thank you again

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