Skip to main content
eddiem23457949
Participating Frequently
March 2, 2019
Answered

Converting file to PDF version 1.4 or above

  • March 2, 2019
  • 7 replies
  • 124010 views

When trying to send an attached PDF file I get a message that states "We don't support PDF version below 1.4. Please convert your file to version 1.4 or above and try again." Can I get someone to help me in doing this? I am using a Mac computer. Thanks.

Correct answer JR Boulay

Open your PDF with (the free) Acrobat Reader DC.

Add a comment (anything you like).

Delete the comment.

Save As ==> Now your PDF is 1.6

7 replies

CabeoC
New Participant
October 3, 2023

I just opened the PDF in Chrome and then printed as PDF to save a new PDF file. My file just had an image scanned from a printer. This worked for the app I was uploading a PDF to.

New Participant
August 21, 2023

Good

New Participant
January 28, 2023

Trying opening in MS word. 

Do a Save As PDF. My version of Word is saving as PDF 1.7

JR Boulay
Adobe Expert
December 11, 2021

Another way is to open the PDF with a text editor (BBEdit for Mac), replace the "1.3" on the first line with "1.6", and save.

 

Acrobate du PDF, InDesigner et Photoshopographe
New Participant
March 13, 2022

This worked like a charm and was very easy

JR Boulay
JR BoulayCorrect answer
Adobe Expert
December 11, 2021

Open your PDF with (the free) Acrobat Reader DC.

Add a comment (anything you like).

Delete the comment.

Save As ==> Now your PDF is 1.6

Acrobate du PDF, InDesigner et Photoshopographe
New Participant
June 2, 2022

This worked great,

Thanks.

BK

johnbruns
New Participant
June 22, 2021

Best way to convert using Adobe Reader:  Go to File > Print > Select Printer "Microsoft Print to PDF" > Save this version somewhere.  This will override the PDF version and give you the latest version if you have Microsoft Print to PDF installed.

jessew56057591
New Participant
December 10, 2021

This should be the correct answer -- NOT purchasing Adobe acrobat.

Bernd Alheit
Adobe Expert
December 11, 2021

How does you use this on a Mac?

MichaelKazlow
Brainiac
March 3, 2019

What email program are you using under what  OS? Does the email send or is a message letting you know that the program, or OS cannot create an image for you to view the pdf within the message? How did you create the pdf?

eddiem23457949
Participating Frequently
March 4, 2019

I am using aol for email. I have OS X Yosemite version 10.10.5. The pdf was created when I scanned a document to my computer. The document is for identification purposes. It was part of a form I was filling out that asked for some ID and had a place where it said to click to upload an image or document. When I clicked to try and upload the document I had scanned to my computer that was when it gave me a message the read " There was a problem with your request. We don't support PDF version below 1.4. Please convert your file to version 1.4 or above and try again." I cannot figure out how to accomplish this. Thanks.

eddiem23457949
Participating Frequently
March 5, 2019

Acrobat Pro DC


Thank you again