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Arthurjohnston
Participant
September 21, 2023
Answered

Converting or Drag and Dropping Word 365 Document into PDF Results in Blank Pages

  • September 21, 2023
  • 5 replies
  • 2360 views

Using Acrobat Pro and Word 365.

 

If I drag and drop a Word Document into a PDF (I created) the Word Pages are Blank.  Also, I cannot convert a Word Document to PDF. 

 

The only, but impractical solution I can use is from Word to Print to PDF then import.

 

Everything was fine until the last update!  This is a mandatory function for a Law Office.

 

Arthur Johnston

 

    This topic has been closed for replies.
    Correct answer Amal.

    Hi all

     

    Hope you are doing well.

     

    This issue is addressed with our latest release version 23.06.20360 for Acrobat and Reader.

     

    Please update the application from the help menu > Check for updates and reboot the computer once.  For more information, please go through the help page https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html

     

    Regards

    Amal

    5 replies

    Amal.
    Community Manager
    Amal.Community ManagerCorrect answer
    Community Manager
    October 27, 2023

    Hi all

     

    Hope you are doing well.

     

    This issue is addressed with our latest release version 23.06.20360 for Acrobat and Reader.

     

    Please update the application from the help menu > Check for updates and reboot the computer once.  For more information, please go through the help page https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html

     

    Regards

    Amal

    A
    ArthurjohnstonAuthor
    Participant
    September 22, 2023

    Everyone,

    Thank you for the quick response.

    I reinstalled Adobe and on the 1st test it corrected the issue.  If it continues I will repost here.

    Guess, I should have tried that before posting.

    Best wishes,

     

    Arthur Johnston

      Karl Heinz Kremer
      Community Expert
      Karl Heinz KremerCommunity Expert
      Community Expert
      September 27, 2023

      Thanks for reporting back. I hope others with a similar problem will follow your advice and also end up with a working system again. 

      T
      Community Manager
      Tariq AhmadCommunity Manager
      Community Manager
      September 27, 2023

      Apparently, it was only as temporary fix.  Now if I add a Word 365 Document to the PDF, it only converts the First Page.  The balance of the pages are Blank.  This is true for small 2 page documents and more.


      @Arthurjohnston In that case, would you help me with the requested information I requested over the email?
      A bug has already been logged for the issue our initial investigation has revealed the bug may have been introduced with the recent update of Microsoft Office. 

      ~Tariq

      T
      Community Manager
      Tariq AhmadCommunity Manager
      Community Manager
      September 22, 2023

      Hi @Arthurjohnston ,


      Sorry for the experience.
      We are unable to reproduce this issue in-house. Would require your help to reproduce to triage this issue. 
      Please check your email, I have sent an email requesting some related information. 

      Appreciate your time and sharing the feedback with us.

      ~Tariq 

      Amal.
      Community Manager
      Amal.Community Manager
      Community Manager
      September 21, 2023

      Hi @Arthurjohnston 

       

      Hope you are doing well and thanks for reaching out.

       

      I want to assure you that our engineering team is already aware of the issue and is diligently working on finding a solution.

       

      The fix for this issue is on our radar and will be implemented in the future update. We understand the importance of providing you with a seamless experience, and we're working hard to address this issue on priority.

       

      Once again, I want to express our gratitude for your patience and for bringing this matter to our attention. If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to help.

       

      Regards,

      Amal

        Karl Heinz Kremer
        Community Expert
        Karl Heinz KremerCommunity Expert
        Community Expert
        September 21, 2023

        If this is something that was broken with a recent update, please file a bug report: http://www.adobe.com/products/wishform.html

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